Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandra Gray

Brent,Alabama

Summary

Personable and dedicated Client Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. .

Overview

9
9
years of professional experience

Work History

Store Manager

Dollar General Market
Centreville, AL
11.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Consistently met company and department objectives within budget and time constraints.

Office Manager

Title Cash of Montgomery
Brent, AL
11.2018 - 07.2019
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with applicable laws regarding employment practices.
  • Supervised staff members, organized schedules and delegated tasks.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained filing system for records, correspondence and other documents.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Set up debt payment plans based on client credit, income and assets.
  • Developed loan contracts and explained contract terms to clients.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Certified Professional Coder

Urology Centers Of Alabama
Homewood, AL
08.2014 - 04.2018
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Interpreted medical reports to apply appropriate ICD-10, CPT and HCPCS codes.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified proper coding, sequencing of diagnoses and accuracy of Urology procedures.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Collaborated with internal departments such as billing staff to ensure timely submission of clean claims.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed medical records to identify appropriate codes for services rendered, ensuring accuracy and completeness of documentation.

Education

Associate of Science - Health Information Technology

Ultimate Medical Academy - Clearwater
Clearwater, FL
08-2019

Certified Professional Coder

Jeff State Community College
Birmingham, AL
03-2016

Skills

  • Customer Service Management
  • Supply Ordering
  • Operations Management
  • Risk Management
  • Talent Recruitment
  • Employee Training
  • Team Building and Leadership
  • Outstanding Communication Skills
  • Strategic Thinker
  • MS Office Proficient
  • Policies and Procedures
  • Inventory Management
  • Complaint Resolution
  • Workflow Management
  • Quality Assurance
  • Meticulous Attention to Detail
  • Time Management
  • Skilled Multi-Tasker
  • Problem-Solving
  • Patient Data Identification
  • Records Management
  • Healthcare Claim Coding
  • Medical Terminology
  • Health Record Index Maintenance
  • Attention to Detail
  • Certified Professional Coder
  • Word Processing Software
  • DRGs Patient Assignments
  • Patient Rights
  • EMR Systems
  • Patient Health Information Access
  • Electronic Health Record Applications
  • Medical Release of Information ROI Processes
  • ICD-10 Coding
  • Compliance Verification
  • Protected Health Information
  • HIPAA Compliance
  • Microsoft Excel
  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling
  • Typing Proficiency
  • Microsoft Outlook

Accomplishments

  • Top 5% in company sales 2021-2023

Timeline

Store Manager

Dollar General Market
11.2019 - Current

Office Manager

Title Cash of Montgomery
11.2018 - 07.2019

Certified Professional Coder

Urology Centers Of Alabama
08.2014 - 04.2018

Associate of Science - Health Information Technology

Ultimate Medical Academy - Clearwater

Certified Professional Coder

Jeff State Community College

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