Sandra Greene
Fountain Inn,SC
Summary
Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering [Number] years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Veterans Service Representative
Department Of Veterans Affairs
02.2006 - 02.2022
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Human Resources Assistant
Department Of Veterans Affairs
04.2004 - 05.2006
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Medical Assistant
Department Of Veterans Affairs
05.1994 - 05.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Business Administration And Management
University of Kentucky
E-town KY12.1979
No Degree - Business Administration
Morristown Junior College
Morristown, TN12.1973
High School Diploma -
Charles D Owen
Swannanoa, NC05.1973
Skills
- Disability Evaluation
- Claims Processing
- Benefits Administration
- Staff education and training
- Patient Assessment
- Program Planning
- Clerical Support
- Human Resources
Additional Information
Military Service ARMY 1975 - December 1977
RERETIRED FROM FEDERAL SERVICE with 44 YEARS
Timeline
Veterans Service Representative
Department Of Veterans Affairs
02.2006 - 02.2022
Human Resources Assistant
Department Of Veterans Affairs
04.2004 - 05.2006
Medical Assistant
Department Of Veterans Affairs
05.1994 - 05.2006
No Degree - Business Administration And Management
University of Kentucky
No Degree - Business Administration
Morristown Junior College
High School Diploma -
Charles D Owen
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