Sandra Greene
open for anything
Edgewater,FL
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at South Station through exceptional service and guest engagement. Skilled in cash handling and fostering warm relationships, leading to repeat business. Demonstrated ability to work efficiently in team settings, significantly improving service quality and operational workflow. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
19
19
years of professional experience
Work History
Server/Banquet Bartender
American Legion Post 87
02.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Paraprofessional- Special Education
Rutland City Schools
08.2020 - 11.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Kitchen Supervisor
Fresh Picks Cafe
02.2019 - 08.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Server/ Bartender
Little Harry's Cafe
04.2015 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Johnny Boys Pancake House
04.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Kitchen Supervisor
Abbey Group
06.2013 - 01.2015
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Server/Bartender
South Station
04.2005 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
West Babylon Senior High
West Babylon, NY06.1989
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Quality Control
Food sales and promotion
Team Player
Reliable and Responsible
Additional Information
Customer Service 10+ years
Bartending 10+ years
Food Service 10+ years
Developmental Disabilities experience 4+ years
Childcare/ Classroom experience 4+ years
Classroom management 4+ years
Timeline
Paraprofessional- Special Education
Rutland City Schools
08.2020 - 11.2023
Server/Banquet Bartender
American Legion Post 87
02.2020 - 03.2024
Kitchen Supervisor
Fresh Picks Cafe
02.2019 - 08.2020
Server/ Bartender
Little Harry's Cafe
04.2015 - 02.2020
Server
Johnny Boys Pancake House
04.2015 - 07.2019
Kitchen Supervisor
Abbey Group
06.2013 - 01.2015
Server/Bartender
South Station
04.2005 - 03.2013
High School Diploma -
West Babylon Senior High
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