Sandra Greene
Summary
Adept at transforming client visions into reality, as demonstrated at California Closets, I excel in strategic thinking and Adobe Creative Suite. Renowned for establishing strong relationships and optimizing processes, my approach has significantly enhanced customer satisfaction and operational efficiency. My expertise spans from innovative design to meticulous financial management, embodying a blend of creativity and analytical prowess.
Overview
20
20
years of professional experience
Work History
Design Consultant
California Closets
08.2023 - Current
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
Accounts Receivable Clerk
California Closets
06.2021 - 08.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Crew Trainer and Customer Service
First Watch
04.2018 - 01.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Consumer Engagement Associate
Coca-Cola Randstad
01.2016 - 02.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Medical Office Expert
Primary Care Physicians of Atlanta
01.2010 - 01.2013
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Trainer and Server
International House of Pancakes, IHOP
01.2005 - 01.2009
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Optimized efficiency in food service by anticipating guest needs and working closely with kitchen staff during meal preparation times.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Education
Medical Office Front And Back - Medical Office
Javelin Technical Training Institute
Atlanta, GA01-2010
High School Diploma -
Cameron High School
Cameron, WV06-2002
Skills
- Strategic thinking
- Adobe creative suite
- Web design proficiency
- CAD
- Collections
- Invoice processing
- Time management
- Payment posting
- Statement review
- Bank deposits
- Financial reporting
- Microsoft Excel
- Accounts receivable software
- Customer service
- Data entry
- Marketing
- Scheduling
- Microsoft Office Suite
Timeline
Design Consultant
California Closets
08.2023 - Current
Accounts Receivable Clerk
California Closets
06.2021 - 08.2023
Crew Trainer and Customer Service
First Watch
04.2018 - 01.2020
Consumer Engagement Associate
Coca-Cola Randstad
01.2016 - 02.2018
Medical Office Expert
Primary Care Physicians of Atlanta
01.2010 - 01.2013
Trainer and Server
International House of Pancakes, IHOP
01.2005 - 01.2009
Medical Office Front And Back - Medical Office
Javelin Technical Training Institute
High School Diploma -
Cameron High School
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