Sandra Groom
Mansfield
Summary
Dynamic Patient Service Specialist with extensive experience in Medical Health Care, adept at insurance verification and appointment scheduling. Proven ability to resolve client complaints effectively while maintaining patient confidentiality. Recognized for exceptional problem-solving skills and delivering outstanding customer service in high-pressure environments. Committed to enhancing patient experiences through organized and efficient support.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Conifer Health
08.2023 - 02.2025
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Baylor Scott & White Medical Center
05.2017 - 03.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Patient Service Specialist
Kadlec Medical Center
01.2013 - 12.2016
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Science - Medical Administration
Montana State University
Billings, Montana01-1995
Skills
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Patient check-in
- EMR updating
- Multitasking and organization
- Problem-solving
- Flexible schedule
Accomplishments
- Collaborated with team of 10 in the development of Lures Childrens Health Project.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Timeline
Patient Service Specialist
Conifer Health
08.2023 - 02.2025
Patient Access Representative
Baylor Scott & White Medical Center
05.2017 - 03.2023
Patient Service Specialist
Kadlec Medical Center
01.2013 - 12.2016
Associate of Science - Medical Administration
Montana State University
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