Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Gruber

Fostoria,Michigan

Summary

Professional trainer with focus on developing and implementing effective training programs for school bus drivers. Known for strong emphasis on safety compliance and improving driver performance. Collaborative team player with commitment to achieving results and adapting to changing requirements. Highly skilled in communication and problem-solving, valued for reliability and flexibility.

Experienced with developing and delivering training programs for school bus drivers. Utilizes effective communication and organizational skills to ensure high-quality training sessions. Knowledge of safety regulations and compliance standards, ensuring track record of successful driver training and performance improvement.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

School Bus Driver

Dean Transportation
08.2019 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.

School Bus Driver Trainer

Dean Transportation
03.2022 - Current
  • Boosted morale with regular recognition of exceptional performance among trainees, fostering a positive learning environment.
  • Supported trainee success with tailored lesson plans that accommodated individual learning styles and needs.
  • Reduced accident rates among trainees through meticulous instruction in vehicle maintenance and pre-trip inspections.
  • Championed ongoing education among veteran drivers through continuing education courses addressing industry trends and new technologies.
  • Built strong relationships with trainees, providing ongoing mentorship and guidance that extended beyond initial training.
  • Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
  • Conducted total of 500 miles of average training with each driver.

Call Center Customer Service Representative

Excell Group-DTE Energy Vendor
06.2013 - 02.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Education

No Degree - Health Administration

Davenport University
Flint, MI

Skills

  • Defensive driving
  • Mentoring
  • Maintenance
  • Customer service
  • Problem-solving
  • Active listening
  • Time management
  • Written and oral communication
  • Live Chat
  • Patience maintenance
  • Sales strategy
  • Vehicle inspection
  • Emergency procedures
  • Driver training

Timeline

School Bus Driver Trainer

Dean Transportation
03.2022 - Current

School Bus Driver

Dean Transportation
08.2019 - Current

Call Center Customer Service Representative

Excell Group-DTE Energy Vendor
06.2013 - 02.2018

No Degree - Health Administration

Davenport University