Sandra Guapo
Certified Phlebotomist, Certified Nursing Assistant, Medical Assistant II
Streamwood,IL
Summary
Highly motivated and committed Certified Phlebotomist/Medical Assistant II with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 9 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious Healthcare professional offering over 9 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
19
19
years of professional experience
1
1
Language
Work History
Phlebotomy/ Medical Assistant II
Oak street Health
01.2022 - Current
- Ear irrigations - Administering and recording vaccinations - Patient to vitals and rooming - Covid/ Flu testing and recording - Help the clinical team close S & V gaps - Eye & CBP gaps on the quality end - DME ordering & PPE tracking - Fills out the vaccines tracker when the RN is out. - I-care temperature log for refrigerator & freezer - OSH weekly inventory - Monthly safety walk-through when PM is out.
- Streamlined blood collection process through proficient venipuncture and capillary puncture techniques.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to skilled workforce.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Centrifuged blood samples as outlined in clinical protocols.
- Assisted in training and onboarding new phlebotomists.
- Participated in quality assurance and competency assessment initiatives.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Completed EKGs, Retina, Quanta flow and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Receptionist, Phlebotomist, Medical Assist
Women's Health First
01.2005 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for 12-physician OB-Gyne medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in practice''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Phlebotomist
Quest Diagnostics
01.2016 - 01.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Reviewed and processed requisitions for laboratory tests.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
Education
Certified - Phlebotomy
CMK Healthcare
Bloomingdale, IL 05.2001 - 05.2014
Certified Nurse's Assistant - undefined
Truman College
Chicago, ILSkills
OB/GYN procedures
Immunization Administration
Collaboration and Teamwork
Staff Training and Development
Continuous Learning Attitude
Strong Communication Skills
Strong Communication Skills
Process Confidential Client Records
CPR Certification
Diagnostic Testing Assistance
Phlebotomy
Electronic Medical Records
Lab equipment calibration
Simple dressings
Lab Equipment Operation
Dementia and Alzheimer's knowledge
Compassionate
Monitoring patient progress
Inventory and supply management
Emergency procedures understanding
OB/GYN procedures
References
Available Upon Request
Timeline
Phlebotomy/ Medical Assistant II
Oak street Health
01.2022 - Current
Phlebotomist
Quest Diagnostics
01.2016 - 01.2018
Medical Receptionist, Phlebotomist, Medical Assist
Women's Health First
01.2005 - 01.2021
Certified - Phlebotomy
CMK Healthcare
05.2001 - 05.2014
Certified Nurse's Assistant - undefined
Truman College