Sandra Guerin
Randolph,NJ
Summary
Dedicated customer satisfaction professional with a passion for providing extraordinary service. Broad knowledge and experience in the healthcare, hospitality and law enforcement industries. Solid team player with an outgoing and positive demeanor with proven skills in developing rapport with clients. Exceptional interpersonal skills, initiative, attention to detail and follow through skills.
Overview
36
36
years of professional experience
Work History
Medical Examiner Clerk
County of Morris, Medical Examiner's Office
Morristown, NJ
04.2024 - Current
- Accurately transcribe detailed audio recordings of medical examiner dictations, including autopsy findings, forensic examinations, and causes of death.
- Maintain comprehensive case files, including decedent information, autopsy reports, toxicology results, death certificates, and other relevant documentation.
- Collaborate with medical examiners to clarify medical terminology, and ensure report accuracy.
- Demonstrate strong attention to detail when reviewing and editing transcribed reports for accuracy and consistency.
- Comprehensive understanding of medical terminology, including anatomical terms, and forensic terminology.
Dietetic Assistant
Atlantic Health System, Morristown Medical Center
Morristown, NJ
10.2019 - 11.2023
- Assisted patients with meal selections via phone or bedside, according to prescribed diet, cultural, and/or religious preferences, while demonstrating empathy and compassion.
- Managed and reviewed dietary conflicts, and made adjustments as necessary to ensure patient safety.
- Accurately placed meal orders utilizing VST software.
- Collaborated with team members and departments hospital-wide with the goal of providing top notch patient satisfaction. As a result, I gained a solid understanding of hospital operations in a facility with over 700 beds.
- Routinely recognized for exceeding patient and family expectations.
- Chosen by upper management to provide afternoon refreshments to the Mother/Baby Unit.
- Noteworthy Contributions: Implemented Department Communication Board; Made improvements to patient menu for easier use; Instituted a "Shout-Out" board to boost employee morale.
Guest Service Agent
Courtyard by Marriott Wayne
Wayne, NJ
04.2018 - 10.2018
- Processed guest arrivals and departures along with reservations and payments swiftly.
- Greeted guests with a friendly, welcoming attitude.
- Recognized Marriott Rewards members and thanked them for their loyalty.
- Managed Courtyard's 24/7 Market.
- Conducted hotel tours for potential guests, clearly explaining all features and amenities, including banquet and catering services.
- Collaborated with housekeeping, maintenance, and the bistro staff to fulfill guest requests.
- Fostered a positive working relationship within all departments.
- Noteworthy contribution: Took initiative and set up a business center in hotel lobby for guests to use.
- Assisted guests with information regarding local attractions, restaurants, and points of interest.
- Provided outstanding customer support through active engagement and effective listening.
- Promptly resolved guests' complaints with a calm demeanor, following up to ensure their satisfaction with the outcome.
Senior Police Records Clerk
Jefferson Township Police Department
Oak Ridge, NJ
08.1989 - 06.2016
- Handled record requests efficiently through multiple channels such as phone, email and in-person.
- Organized physical and digital files effectively, saving time and improving workflow.
- Designated Uniform Crime Reporter (UCR); responsible for submitting monthly statistical report to State.
- Supported compliance with NJ Records Management Retention Schedule for recordkeeping.
- Handled confidential records with discretion.
- Appointed Matron: searched and monitored female prisoners; ensuring their safety while in Police headquarters.
- Entered police report incident information into the computerized record management system.
Education
High School Diploma -
Jefferson Township High School
Oak Ridge, NJ06-1989
Skills
- Adaptability
- Problem solving
- Confidentiality
- Cultural awareness
- Organizational skills
- Empathy
- Active listening
- Patience
- Teamwork and collaboration
- Customer service
Accomplishments
- Atlantic Health System: Employee of the Month, December 2021
- Atlantic Health System: Pride in Action Award, December 2021
- Atlantic Health System: Numerous Recognitions from families, fellow team members and Management.
- Atlantic Health System: Dept. Award for "Positive Personality" 2022
- Marriott: Acknowledgement Certificate & Charter Pin for playing an important role in the opening of the Courtyard by Marriott-Wayne.
- Jefferson Twp. Police: Appreciation awards for assisting with undercover assignments.
- Jefferson Twp. PBA #190: Appreciation award for outstanding dedication and support.
Timeline
Medical Examiner Clerk
County of Morris, Medical Examiner's Office
04.2024 - Current
Dietetic Assistant
Atlantic Health System, Morristown Medical Center
10.2019 - 11.2023
Guest Service Agent
Courtyard by Marriott Wayne
04.2018 - 10.2018
Senior Police Records Clerk
Jefferson Township Police Department
08.1989 - 06.2016
High School Diploma -
Jefferson Township High School
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