Sandra Guerrero
Carmichael,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Registered Dental Assistant
Dr. Said Shaari Dental Office
06.2014 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
Shift Leader
Carl's Jr
08.2008 - 03.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for foods.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Supported kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
Sales Associate
Bath & Body Works
10.2009 - 02.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
RDA EDUCATIONAL PROGRAM - Dental Assisting
R.O.P
Sacramento, CA06.2012
High School Diploma -
Highlands High School
North Highlands06.2008
Skills
- Multitasking Competence
- Time Management Capabilities
- Oral hygiene education
- Electronic Charting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Languages
Spanish
Timeline
Registered Dental Assistant
Dr. Said Shaari Dental Office
06.2014 - 10.2022
Sales Associate
Bath & Body Works
10.2009 - 02.2010
Shift Leader
Carl's Jr
08.2008 - 03.2015
RDA EDUCATIONAL PROGRAM - Dental Assisting
R.O.P
High School Diploma -
Highlands High School
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