Sandra Guest

• Invoice Processing. completed wholesale orders shipping to private-owned retailers carrying the FIELDSTONE brand throughout the United States.
• Printed work orders that were already input into the system, for fulfillment team to complete.
• Verify accuracy of the current order before proceeding to processing invoice electronically.
• Locate invoice number on hard copy, enter into Software Program and proceed into electronically editing the invoice. Following conclusion of edits, enter payment method.
• Depending on method of payment, enter tracking information into one of three separate platforms, or pass it onto billing department for credit card or check payments. If it is net/30 or net/60 it will be checked for any outstanding balance and ensure their order is not shipped until the account is up to date.
• One more check for accuracy and overall neatness; attach labels, seal box(es) and deliver them to the designated pick up location for carrier pick up.

The Following is some in depth detail on some responsibilities that were accrued while working at Fieldstone Outdoors.

• Assisted customers by providing tracking information and resolving shipping or merchandise issues.
• Input order information into system and updated customer accounts to document and track customer orders.
• Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Received and followed pick sheets to gather merchandise for customer orders.
• Managed invoicing and payment processing operations.
• Processed customer orders in line with established policies and procedures.
• Followed-up on past due payments to facilitate prompt collection of payments.
• Processed invoices and payments in line with company policies and procedures.
• Reviewed invoices for accuracy and completeness prior to processing payments.
• Generated invoices and shipping labels to properly bill and ship customer orders. This would include FedEx, UPS, and DHL Label creation and tracking.
• Used data entry skills to accurately document and input statements.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Followed-up on past due payments to facilitate prompt collection of payments along side the billing department.
• Communicated with customers to address order inquiries, changes and cancellations.
• Collaborated with customers to resolve disputes.
• Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
• Liaised with accounting team and sales representatives for seamless workflow.
• Developed and implemented strategies to increase efficiency in order processing, including making changes to the current software program, and to manual side of the order-picking process. Entire new system.
• Executed billing tasks and recorded information in company databases across multiple platforms.
• Liaised with suppliers and vendors for prompt delivery of orders.
• Utilized various software programs to process customer payments.
• Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
• Adhered to legal regulations to run compliant operations.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Operated hand trucks, pallet jacks, and warehouse equipment regularly.
• Processing and lifting about 50 boxes per day, 5 to 50 pounds each.
• Inventory
• Maintained sufficient inventory levels to meet customer demands at all times.
• Built and nurtured positive working relationships with vendors and suppliers.
• Monitored inventory levels to confirm compliance with company policy.
• Developed and maintained knowledgeable and productive team of employees.
• Created and updated regular inventory reports and records.
• Small team of three (3) employees reporting to me, maintained efficiency in fast-paced environment.
• Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Analyzed inventory data to identify and address stock discrepancies.
• Created and enforced detailed organization processes to increase quality and service standards. Receiving
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Gathered and processed merchandise returns.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Reviewed established business practices and improved processes to reduce expenses.
• Unloaded, sorted and stored incoming merchandise.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Conducted research to address shipping errors and packaging mistakes.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Monitored and managed stock levels of goods to verify availability of products.
• Collaborated with other departments to resolve potential incoming shipment issues.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Processed required paperwork to expedite handling of shipped and received goods.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Shipping
• Handled day-to-day shipping and receiving overseeing more than up to 60 outgoing and average 40 incoming packages per day.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Partnered with representatives from different carriers to arrange materials shipments.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Reviewed order data to verify transactions and shipping dates.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Collaborated with internal departments to verify customer satisfaction and order accuracy.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Sorted and delivered materials to different work areas and staff.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

• Picked orders using handheld touch computer zebra systems.
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