Sandra Guiton
Houston,TX
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Conn's Call Center
Houston, Texas
10.2018 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Supervisor
Wendys Restaurant
Houston, Texas
02.2013 - 09.2018
- Directed and supervised team of 10 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Supervisor
Popeyes® Louisana Kitchen
Houston, Texas
07.1995 - 02.2013
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Organized special events such as company picnics or holiday parties for employees.
- Implemented cost-cutting measures without compromising quality of services offered.
Education
High School Diploma -
Aldine
Houston, TX05-1984
Skills
- Call Management
- Data Entry
- Consultative Sales
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Scheduling
- Critical Thinking
- Conflict Mediation
- Microsoft Office expertise
- Customer Service
- Order Fulfillment
- Multi-Task Management
- Positive and professional
- Microsoft Excel
- In-store support
- Credit card payment processing
Timeline
Customer Service Representative
Conn's Call Center
10.2018 - 07.2024
Supervisor
Wendys Restaurant
02.2013 - 09.2018
Supervisor
Popeyes® Louisana Kitchen
07.1995 - 02.2013
High School Diploma -
Aldine