Sandra Gutierrez
LAND O LAKES,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
U-Haul International
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Marketing Company President
U-Haul International
09.2020 - 04.2024
- Implemented effective cost control measures to maximize profitability without compromising on quality or service delivery.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Delivered exceptional customer satisfaction rates through stringent quality control measures and proactive issue resolution.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Manager
U-Haul International
06.2018 - 09.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rented storage rooms
- Processed truck and trailer rentals
- Rented storage portable containers (U-Boxes)
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Reduced employee overtime hours by optimizing shift schedules and workload distribution.
- Set up new store showroom layout
- Oversee construction and completion of store
Education
GED -
Arizona Department of Education
Phoenix, AZSkills
- Problem-Solving
- Retail Operations
- Time Management
- POS Systems
- Hiring and Training
- P&L Management
- Customer Service and Engagement
- Money handling abilities
- Computer Proficiency
- Product Knowledge
- Payment Processing
- Complaint resolution
Timeline
Assistant Store Manager
U-Haul International
04.2024 - Current
Marketing Company President
U-Haul International
09.2020 - 04.2024
General Manager
U-Haul International
06.2018 - 09.2020
GED -
Arizona Department of Education
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