SANDRA GUTIERREZ
Gurnee
Summary
Versatile professional blending worship leadership with customer service expertise. Experienced in engaging diverse audiences, optimizing operational workflows, and enhancing communication strategies. Strong background in team collaboration, event planning, and maintaining meticulous records, providing a solid foundation for impactful contributions in any organizational setting.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Worship Leader
CROSSROADS COMMUNITY CHURCH
Aurora
08.2023 - Current
- Led worship services to enhance congregation engagement and spiritual experience.
- Facilitated congregational singing to actively involve worshippers and create a dynamic worship atmosphere.
- Coordinated music selections for services to enhance thematic relevance and deepen congregational connection.
- Collaborated with church staff to plan special events and seasonal services.
- Organized rehearsals to ensure musical excellence and cohesiveness among performers.
- Managed audio-visual support for weekly services to ensure seamless presentation and enhance worship experience.
- Developed worship schedules to optimize resources and volunteer participation.
- Collaborated with various ministries to enhance service flow on Sundays.
- Trained new team members on worship practices and service preparation protocols.
Patient Service Representative
ADVANCED DERMATOLOGY
Lincolnshire
10.2017 - Current
- Greeted and assisted patients in a welcoming and professional manner.
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families.
- Managed patient inquiries, resolving concerns promptly to enhance patient satisfaction.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Scheduled appointments using electronic health record systems efficiently.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified demographics and insurance information, ensuring accurate patient registration in computer system.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Reviewed patient accounts for accuracy on a regular basis.
- Adhered to HIPAA regulations when handling confidential patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
CONTRACTOR FOR VISUALS
CROSSROADS COMMUNITY CHURCH
Aurora
05.2016 - 05.2020
- Ensured functionality of visual displays to enhance congregational messages.
- Identified needs of church staff and developed impactful presentations.
- Troubleshoots technical issues to ensure streamlined performance.
- Collaborated with team members to achieve daily objectives.
LEGAL ASSISTANT
BACH LAW OFFICES
Northbrook
08.2004 - 08.2009
- Verified client information before drafting documents or providing information by phone.
- Streamlined client file management by organizing and updating records for easy access.
- Assisted legal staff with secretarial and receptionist duties to ensure smooth daily operations.
- Encouraged long-term business by building relationships with guests and using clear communication.
- Facilitated lead generation and increased awareness through mass mailing efforts.
RECEPTIONIST
SHAPIRO & KREISMAN
Northbrook
05.2003 - 05.2004
- Enhanced visitor experience by greeting each person and building rapport.
- Collected information to provide accurate responses to client phone calls.
- Provided team members with essential information through typing letters and retrieving documents.
- Anticipated law office availability to effectively schedule meetings and court appearances.
RECEPTIONIST
SPANISH CHURCH OF THE NAZARENE
Mundelein
04.1996 - 05.1999
- Welcomed all church visitors, promptly addressing concerns and providing information to ensure a positive experience.
- Facilitated communication by answering phones, writing correspondence, and delivering messages to maintain smooth operations.
- Delivered front desk administrative support to church office, managing a range of secretarial duties to enhance office operations.
- Planned meetings and conferences for church staff, handling all logistics.
Education
Paralegal Program -
Thomson Education Direct
05-2003
High School Diploma with Honors -
West Chicago Community High School
West Chicago01-1996
Bachelor of Veterinary Medicine - Veterinary Science
Penn Foster Career School
Scranton, PA05-2026
Skills
- Worship planning and coordination
- Song curation and selection
- Congregation engagement strategies
- Audio-visual management
- Meeting and resource planning
- Document and data management
- Office suite proficiency
- Customer support and service
- Team collaboration and communication
- Creative problem solving
- Interpersonal communication skills
- Conflict resolution techniques
- Appointment scheduling and confirmation
- Verbal and written communication skills
- Patient greeting and check-in
- Workflow optimization strategies
- Office administration tasks
- Data entry proficiency
- Phone etiquette and professionalism
- Insurance verification processes
- Payment collection methods
- Patient confidentiality practices
- Multitasking and organizational skills
- Policy understanding and compliance knowledge
Languages
- Spanish
- English
Certification
- Paralegal Studies
Timeline
Worship Leader
CROSSROADS COMMUNITY CHURCH
08.2023 - Current
Patient Service Representative
ADVANCED DERMATOLOGY
10.2017 - Current
CONTRACTOR FOR VISUALS
CROSSROADS COMMUNITY CHURCH
05.2016 - 05.2020
LEGAL ASSISTANT
BACH LAW OFFICES
08.2004 - 08.2009
RECEPTIONIST
SHAPIRO & KREISMAN
05.2003 - 05.2004
RECEPTIONIST
SPANISH CHURCH OF THE NAZARENE
04.1996 - 05.1999
Paralegal Program -
Thomson Education Direct
High School Diploma with Honors -
West Chicago Community High School
Bachelor of Veterinary Medicine - Veterinary Science
Penn Foster Career School