Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Guy

Los Angeles,CA

Overview

34
34
years of professional experience
1
1
Certification

Work History

SALES LEAD

Bath & Body Works Inc.
12.2006 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Processed and stocked merchandise in accordance with store standards.
  • Developed and maintained knowledge of current sales and promotions.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Performed inventory control procedures to manage stock.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Administrator

WOLFSDORF ROSENTAL IMMIGRATION LAW
01.2000 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.

Sales Manager

New York & Company
04.2016 - 01.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Administrative Assistant

COMPUTER DATA SUPPLY
01.1990 - 01.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

High School Diploma -

San Diego Job Corps Center
Imperial Beach, CA
06.1986

Skills

  • Sales Closing
  • Sales Program Creation
  • Merchandise Flow
  • Stockroom Management
  • Relationship Selling
  • Performance Management
  • Customer Retention
  • Relationship Building
  • Staff Supervision
  • Customer Service
  • Shift Scheduling
  • Product Merchandising
  • Sales Promotions
  • Loss Prevention
  • Inventory Control
  • Team Leadership
  • Visual Displays and Presentations
  • Inventory Oversight
  • POS Systems
  • Positive Customer Experience
  • Staff Training and Development
  • POS System Knowledge
  • Merchandise Displays
  • Inventory and Stocking
  • Pricing and Labeling
  • Cash Handling Accuracy
  • Customer Care
  • Mentoring and Training
  • Cash Flow Management
  • Meeting Sales Goals
  • Billing and Collections
  • Client Relationship Management
  • Cash Handling
  • Customer Needs Assessment
  • Product Recommendations

Certification

  • TRANSPORTATION MANAGEMENT ORGANIZATON License
  • KNOWBE4 INTERNET SECURITY Certificate
  • KNOWBE4 INTERNET HARRASMENT Certificate


Timeline

Sales Manager

New York & Company
04.2016 - 01.2019

SALES LEAD

Bath & Body Works Inc.
12.2006 - Current

Administrator

WOLFSDORF ROSENTAL IMMIGRATION LAW
01.2000 - Current

Administrative Assistant

COMPUTER DATA SUPPLY
01.1990 - 01.2000

High School Diploma -

San Diego Job Corps Center
  • TRANSPORTATION MANAGEMENT ORGANIZATON License
  • KNOWBE4 INTERNET SECURITY Certificate
  • KNOWBE4 INTERNET HARRASMENT Certificate


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Sandra Guy