Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Sandra Guy

Sandra Guy

Durham,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated individual with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Harte Hanks
05.2020 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Benefits Specialist

Humana
08.2018 - 03.2020
  • Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Built relationships with vendors to foster quality service delivery.
  • Processed enrollment paperwork and benefits forms.
  • Answered questions about eligibility determinations and plan options.
  • Prepared thorough reports outlining plan performance.
  • Maintained confidentiality of all employee information.
  • Built successful referral network of company representatives, third-party administrators, and benefits providers.
  • Put together reports and trend models to advise clients on best plan options.
  • Managed over 75 calls per day

Payroll Specialist

Gt Independence
10.2015 - 06.2018
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Maintained strict confidentiality of all payroll information and records.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.
  • Reviewed time records for 300 employees to verify accuracy of information.

Medical Records Clerk

Manor Care Nursing Home
07.2010 - 06.2015
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Managed and generated records for more than 500 patients and residents.

Education

High School Diploma -

Riverside High School
Durham, NC
06.2006

Skills

  • Account Management
  • Report Transcription
  • Order Fulfillment
  • Microsoft Excel
  • Active Listening
  • Microsoft PowerPoint
  • Business Development Understanding
  • Report Creation
  • Written and Oral Communications
  • Cloud Applications
  • Call Controlling
  • Customer Support
  • High-Volume Environments
  • Information Updates
  • Call Center Operations
  • Brand Promotion
  • Issue Identification
  • Database Maintenance
  • Eligibility Determinations
  • Payment Collection
  • Computerized Maintenance Management Systems
  • Case Management
  • Medical Terminology Understanding
  • Informational Releases
  • Legal Requirements
  • Transcribing Medication
  • Records Management
  • Verbal and Written Communication
  • Work Well Independently
  • Data Entry
  • Medical Transcription
  • Medical Billing and Coding
  • EPIC EMR
  • Clerical Support
  • Medical Records and Documentation
  • Administrative Duties
  • Medical Information Computerization
  • Research Support
  • Managing Commission Structures
  • Meeting Deadlines
  • Data Analysis
  • Internal Controls
  • Daily Payroll Activities
  • Payroll Administration
  • Office Systems Management
  • Accounts Payable and Accounts Receivable
  • Collaborative Team Member
  • Payroll Review
  • W-4 Changes
  • Audit Support
  • PTO Accrual
  • Excellent Writing Skills
  • Financial Reports

Timeline

Customer Service Representative

Harte Hanks
05.2020 - 09.2023

Benefits Specialist

Humana
08.2018 - 03.2020

Payroll Specialist

Gt Independence
10.2015 - 06.2018

Medical Records Clerk

Manor Care Nursing Home
07.2010 - 06.2015

High School Diploma -

Riverside High School

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