Sandra Guzman
Summary
Proactive professional that specializes in ER Diversion, Hematology/Oncology, and Pain Management. Detailed oriented with a high energy background working as a senior medical assistant, clinical coordinator, patient care navigator, patient affairs specialist and receptionist, who works in a fast-paced hospital/clinic environment. Possess outstanding patient care skills along with ability to provide superior medical support services to physicians.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Tele911
09.2023 - Current
- Ability to Adapt and Flexibility to work from home
- Bilingual(English and Spanish)
- Experience with Patient Navigation and Care Coordination
- Experience in Social Work and Mental Health Support
- Telephone Etiquette
- Strong Communication, both Verbal and Written
- Great Organizational Skills
- Ability to Multi-task with Patients, Work on the Phone and Multiple Systems at once
- Ability to Overcome Challenges
- Experience with Resolving Complex Situations
- Excellent in fast-paced environments
- Great interest in work with diverse communities with advanced illness
- Ability to meet and maintain metrics and goals within dept.
- Great attitude and Passionate in helping others
Clinical Coordinator
Houston Methodist Oncology Partners
07.2016 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed/Triaging high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtain specialist referrals for patients requiring care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Submit Invoices, Reimbusements, Dues for payment
Patient Affairs Specialist
Vascular Surgery Dept, Baylor College Of Medicine
06.2011 - 07.2016
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Senior Medical Assistant
Liver/Hepatology Dept, Baylor College Of Medicine
08.2007 - 05.2011
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Scheduled procedures/imaging, obtain authorizations
Medical Assistant
Texas Pain Institute
07.2003 - 09.2010
- Enhanced accuracy of medical records by transcribing dictated reports and ensuring correct terminology usage.
- Streamlined patient flow by efficiently conducting initial assessments and prioritizing urgent cases.
- Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
- Monitored medication dosages to prevent critical and potentially fatal patient incidents.
- Demonstrated adaptability by successfully performing in-office procedures on patients with challenging conditions, ensuring minimal discomfort.
Medical Assistant
Dr. Lucille Williams, OBGYN Office
08.1999 - 05.2010
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Nursing Pre-requisitions
Houston Community College
Houston, TX08.2002
High School Diploma -
Scarborough High School
Houston, TX06.1999
Skills
- Identify and Collect SDOH Data
- Crisis Management
- Assist with patient escalation
- EMR/EPIC/Monday/Vsee, AirCall Experience
- Triage Emergent Patients
- Bilingual(English and Spanish)
- Medical Assistant Certified
- CPR/AED/First Aid Certified
- Insurance Verification/Referrals Specialist
- Inventory Management
- Database Coordination
- Payment Collection
- Patient Relations
- Administrative Management
- Patient Care Coordination
- Appointment Scheduling
- Patient Registration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Patient Care Coordinator
Tele911
09.2023 - Current
Clinical Coordinator
Houston Methodist Oncology Partners
07.2016 - Current
Patient Affairs Specialist
Vascular Surgery Dept, Baylor College Of Medicine
06.2011 - 07.2016
Senior Medical Assistant
Liver/Hepatology Dept, Baylor College Of Medicine
08.2007 - 05.2011
Medical Assistant
Texas Pain Institute
07.2003 - 09.2010
Medical Assistant
Dr. Lucille Williams, OBGYN Office
08.1999 - 05.2010
Nursing Pre-requisitions
Houston Community College
High School Diploma -
Scarborough High School
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