Sandra Gyasi
Irvington,NJ
Summary
Dedicated professional with a proven track record at Morristown Memorial Hospital, excelling in patient education and Epic Software proficiency. Leveraged excellent communication and patient advocacy to enhance patient care and streamline processes. Achieved significant reductions in wait times and improved patient confidentiality, demonstrating a strong blend of technical expertise and compassionate service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
ER Patient Access Representative
Atlantic Health System (Morristown Medical Center)
12.2024 - Current
- Managed insurance verification, resolving discrepancies to streamline patient access.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined front desk operations through process improvements, reducing wait times for patients.
- Assisted patients with financial inquiries, enhancing overall satisfaction and understanding of payment options.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
Patient Access Representative (Contingent worker)
Medix Staffing Solutions Inc. (MMC Contingent)
02.2023 - 12.2024
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Trained new staff on patient access protocols, fostering a knowledgeable team environment.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Unit Secretary
Lincoln Park Care Center
01.2020 - 12.2022
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Education
Bachelors Of Science - Biology And Psychology
New Jersey City University
Jersey City, NJ 09.2018 - 05.2023
GED -
Irvington High School
06.2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Appointment scheduling
- Medical terminology
- Healthcare systems navigation
- EMR
- Team leadership
- Data entry
- Patient identity verification
- Registration and scheduling
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
- Payment processing
- EMR updating
- Fee collection
- Insurance company billing
Timeline
ER Patient Access Representative
Atlantic Health System (Morristown Medical Center)
12.2024 - Current
Patient Access Representative (Contingent worker)
Medix Staffing Solutions Inc. (MMC Contingent)
02.2023 - 12.2024
Unit Secretary
Lincoln Park Care Center
01.2020 - 12.2022
Bachelors Of Science - Biology And Psychology
New Jersey City University
09.2018 - 05.2023
GED -
Irvington High School