Sandra Hale

• Team supports the third party delivery hubs in the Central US region by assisting with delivery issues and ensuring that Williams-Sonoma policy is being implemented by working alongside the Customer Care Centers, Retail Stores, and Distribution Centers.
• Reduced response times for client inquiries by optimizing team workflows and communication channels.
• Collaborated with cross-functional teams to address systemic issues affecting overall customer experience.
• Managed workload distribution effectively, ensuring timely resolution of emails while maintaining a balanced workload for all team members.
• Spearheaded the adoption of new technologies and tools to optimize support operations, increasing efficiency, and reducing response times.
• Handling delivery issues by communicating via email or in Salesforce
• Issuing returns and replacements for damaged/missing/lost items
• Generating invoices for special approvals
• Aligning the hubs and customer care centers of all the above information
• Researching and compiling reports in excel for customer compensation issued and making sure it's correct,
  overages/shortages reported by the hubs and DC's, and damage reports made by the hubs.

• Checked work and purchase orders against actual materials and resolved variances.
• Helped create and improve inventory control policies.
• Increased order accuracy by conducting regular audits and implementing a robust quality control system.
• Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
• Process RTV audits from refurbishments to ICC Drop Zone.
• Submit the Daily RTV Sku cost report.
• Ship merchandise back to the vendor

• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Support multiple hub operations in different regions within the WSI supply chain
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Handle emails from the DQT and the Rapid response box resolving the problem within 24 to 48 hours of the escalation.
• Perform Daily Reports

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• • Schedule inbound live-unloads delivery appointments.
• • Complete Daily Back Order Report from Qlikview

• Complete and submit receiver’s daily production activity.

• Apply to emails, research and resolve issues and provide feedback.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Input updated information in Yard View on in yard trailers.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Created and maintained databases to track and record customer data.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.