Sandra Hall
SOUTH OGDEN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Knowledge of maintaining laboratory equipment and adhering to safety regulations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Experienced with quality control processes and testing protocols. Utilizes analytical skills to identify and resolve product defects. Knowledge of quality assurance methodologies and compliance standards.
Experienced with maintaining sterile environments and preventing contamination. Utilizes aseptic techniques for effective quality control. Knowledge of regulatory requirements and proper sterile equipment handling.
Overview
22
22
years of professional experience
Work History
Caregiver
Sunflower Ridge Assisted Living
08.2025 - Current
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Internal Support Group
Maximus Federal
11.2015 - 11.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
Store Manager
Shell Apple Market
09.2015 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Drug Testing Technician
Premier Integrity/Powell County Drug Court
04.2015 - 09.2015
- Used sample prep equipment to prepare for drug tests.
- Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.
- Supported clients'' needs through clear communication and timely response to inquiries or concerns about drug test results.
- Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
- Handled confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Summarized test results and activities for management via verbal updates or written reports.
Customer Service Representative
Pearl Interactive Network
07.2015 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Machine Operator
Georgia-Pacific
04.2012 - 04.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
Manager
MS Inspection & Logistics
03.2008 - 08.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
Machine Operator
Nestle Prepared Foods
08.2007 - 02.2008
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Streamlined assembly line operations, resulting in smoother workflow.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Photo Lab Specialists
Walmart
10.2003 - 06.2006
- Improved test accuracy through rigorous quality control measures and equipment maintenance.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Cooperated with other technicians to develop and test new protocols.
- Maintained a safe and clean laboratory environment by adhering to strict safety guidelines and protocols.
- Managed inventory and procurement of essential lab supplies, reducing downtime and ensuring seamless operation.
- Monitored compliance with regulatory requirements to ensure the highest standards of safety and ethical conduct were met consistently throughout all operations.
- Investigated and resolved issues related to laboratory processes and procedures.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Provided technical guidance and training to laboratory staff.
Education
Associate Degree - Practical Nursing
Bluegrass Community Technical College
Lexington, KY12.2012
Skills
- Time Management
- Attention to detail
- Written/Verbal communication
- Quality control
- Documentation and reporting
- Routine Inspections
- OSHA compliance
- Deadline oriented
- Safety Equipment
- Product Inspections
- Information tracking
- Document preparation
- Operation Monitoring
- Equipment calibration
- System Tests
- Environmental compliance
- Manufacturing processes
- Critical thinking
- Equipment operation
- Health and safety regulations
- Diagnostic testing
Timeline
Caregiver
Sunflower Ridge Assisted Living
08.2025 - Current
Internal Support Group
Maximus Federal
11.2015 - 11.2024
Store Manager
Shell Apple Market
09.2015 - 10.2015
Customer Service Representative
Pearl Interactive Network
07.2015 - 09.2015
Drug Testing Technician
Premier Integrity/Powell County Drug Court
04.2015 - 09.2015
Machine Operator
Georgia-Pacific
04.2012 - 04.2014
Manager
MS Inspection & Logistics
03.2008 - 08.2008
Machine Operator
Nestle Prepared Foods
08.2007 - 02.2008
Photo Lab Specialists
Walmart
10.2003 - 06.2006
Associate Degree - Practical Nursing
Bluegrass Community Technical College
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