Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sandra Hankerson Scott

Odenton,MD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position in fast paced environment. Ready to help team achieve company goals.

Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments. Offers demonstrated strengths in computer and problem solving honed over extensive healthcare career. Confident in approach and analytical in dealing with common problems. Handles emergencies with calm, level-headed mindset.

Disciplined Dialysis Technician with more than 10 years of experience delivering outstanding care to patients and operating various types of dialysis equipment. Empathetic medical staff aware of patient physical and emotional needs throughout dialysis process. Relevant technician with evolving awareness of cutting-edge advancements in care and treatment.

Overview

10
10
years of professional experience

Work History

Dialysis Patient Care Technician

Dialyze Direct
Chestertown, MD
06.2021 - Current
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.

Dialysis Technician

DSI
Clinton, MD
04.2014 - 09.2020
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Performed routine quality control and safety checks on all equipment.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.

Dialysis Technician Ll

State O Maryland
Salisbury, MD
06.2015 - 06.2020
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.

Dialysis Technician

Fresenius Medical Center
Salisbury, MD
05.2011 - 10.2014
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Performed routine quality control and safety checks on all equipment.

Clinic Secretary

Fresenius Medical Center
Salisbury, MD
06.2009 - 04.2011
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Consultant

Verizon
Salisbury, MD
04.2008 - 05.2009
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Initiated success of client's organization by improving performance, hiring practices and management systems.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Collected, arranged and input information into database system.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Gathered, organized and input information into digital database.

Education

Criminal Justice

Wor Wic Technical Community College
Salisbury, MD

Skills

  • Records management
  • Phlebotomy
  • HIPAA
  • Patient education
  • Patient relationship management
  • Biohazardous waste disposal
  • Diagnostic troubleshooting
  • Dialysis treatment
  • Measuring vital signs
  • Direct Patient Care
  • Infection control standards
  • Equipment Maintenance
  • Upselling Products and Services
  • Verbal and Written Communication
  • Customer Retention Strategies
  • De-escalation Techniques
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Order and Refund Processing
  • First-Tier Technical Support
  • Strong Analytical and Problem Solving Skills
  • Computer Proficiency
  • LiveChat Messaging
  • Administrative and Office Support
  • Call Volume and Quality Metrics
  • Team-Oriented and Cooperative

Additional Information

Currently studying to get A+ certification.

Timeline

Dialysis Patient Care Technician

Dialyze Direct
06.2021 - Current

Dialysis Technician Ll

State O Maryland
06.2015 - 06.2020

Dialysis Technician

DSI
04.2014 - 09.2020

Dialysis Technician

Fresenius Medical Center
05.2011 - 10.2014

Clinic Secretary

Fresenius Medical Center
06.2009 - 04.2011

Consultant

Verizon
04.2008 - 05.2009

Criminal Justice

Wor Wic Technical Community College

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Sandra Hankerson Scott