Sandra Harlan
Mail Processing Clerk
Knoxville,PA
Summary
LOGISTICS, SUPPLY CHAIN, AND OPERATIONS MANAGEMENT Twenty four years logistics and supply chain management career directing cost-effective, efficient and high-quality operations. Strong strategic planning, analysis, process and action planning skills. Keen problem-solving, decision-making and negotiating performance. Expert in team building, team leadership and organizational improvement. Proficient in Microsoft Office. Typing: 45 wpm.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Postal Service, USPS
03.2021 - Current
- Process and organize incoming mail for distribution to appropriate departments.
- Manage time efficiently in order to complete all tasks within deadlines.
- Strengthen communication skills through regular interactions with others.
Sales Services and Distribution Associate
United States Postal Service
12.2015 - 03.2021
- Conducted product inventories by counting items on hand
- Distributed incoming mail by delivery point based on knowledge of distribution scheme established for the post office.
- Prepared boxes, pallets and crates for outgoing shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Sorted and placed mail into post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Youth Service Worker – Residential Level 3
Florence Crittenton Agency
08.2015 - 02.2016
- Provided quality youth care and close intensive supervision of 12 adolescent clients each day
- Assisted in coordination of Alcohol and Drug residential services and care of adolescents on any given day
- Tracked and reported on adolescent's treatment progress and provided peer leadership
- Facilitated group sessions with adolescents according to structure and treatment schedule for their program success
- Communicated effectively both verbally and in writing with broad variety of people including other team member and management
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Completed necessary reports and documentation daily to maintain thorough, accurate case records.
Prescription Benefit Manager – CCR1
CVS Caremark
10.2014 - 07.2015
- Professionally handled high volume of complex inbound calls and correspondence through emails
- Ability to multi-task and toggle numerous computer applications while simultaneously on phone calls with customers
- Ensured questions and issues were resolved both promptly and accurately in order for customer to understand
- Efficiently gathered information, assessed and fulfilled customer's needs, and provided education about their plan
- Effectively handled complaints while demonstrating behaviors that contribute to Caremark's achievement of service level goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Unit Supply Specialist
United States Army Reserves (Retired)
06.1991 - 02.2015
- Maintained accountability for assets valued in excess of $1.2M.
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Worked alongside Battalion Property Book officer and Supply Manager to maintain logistical functions for Battalion operations daily
- Supervised a team of supply clerks with specific duties to support all supply chain and logistics operations activities in the field and home station.
- Maintained automated system for tracking group supplies and equipment.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Oversaw supply requests, accountability, and receipts.
- Maintained records of supply transactions for accuracy and tracking.
- Completed regular inventory counts of equipment on book for unit.
- Supervised handling of deliverables and contract closeouts.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
- Applied knowledge of Federal Acquisition Regulations to achieve divisional compliance.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
Logistics Management Specialist – GS9
United States Federal Government
09.2008 - 11.2014
- Supervised logistics and supply chain operations, inventory processes, asset transportation, procurement, and operation planning for battalion logistics and supply chain section
- Supervised management of resources to include financial resources and materials with total asset value of over $100M
- Reported all monthly inventories on time and accurate for 6 companies
- Analyzed problems, find root cause, and determine solutions through fish bone diagrams and pare to charts.
- Implemented and developed supply chain strategies to optimize efficiency.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Monitored performance of logistics operations to identify areas for improvement.
Staff Administrative Assistant – GS7
United States Federal Government
09.2004 - 09.2008
- Program manager for benefits orientation, human resources activities, and personnel paperwork accuracy
- Presented formal classes and training to company personnel
- Audited over $200,000 of purchases quarterly and over $1,000,000 annually for subordinate companies
- Billing authority for subordinate companies.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Liaised with management and other departments to maintain smooth operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
Task Force Guardian, Active Duty – E6
United States Army, Afghanistan
01.2007 - 01.2008
- Planned and oversaw new construction and supply upgrades for facilities belonging to Task Force Guardian Brigade including one headquarters and four subordinate companies
- Used complex database to track and expedite all procurements and requisition requests from initial entry to completion valuing in over $3M
- Used process improvement methodologies to develop efficient and effective supply chain operations in war operations
- Inventory and transportation manager for all property assigned to Commander.
- Proved successful working within tight deadlines and fast-paced environment.
Education
Associate of Science in Office Systems -
Northeast Technical Community College
01.2002
Skills
- Distribution Management
- Auditing
- Physical Security
- Supply Chain Management
- Inventory Control
- Personnel Management
- Purchasing
- Time & Attendance
- Maintain Files
- Handling and sorting mail
- Shipping processes
- Postal regulations knowledge
Certification
Secretary/Receptionist
Professional Highlights
- Maintained accountability of Battalion Headquarters inventory record valued at over $143 million by monitoring and approving quarterly and annual inventories for 6 companies reporting to Battalion
- Managed distribution, shipping, and receiving utilizing government combined with 3rd party logistics through systems (PBUSE, FAAST) for construction equipment nationwide, arms, and class II supplies nationwide in facilities with assets over $150M
- Negotiate government contracts and agreements with local vendors for supplying food and lodging needs to subordinate companies saving a total of $15,000 yearly in contract costs
- Directed supply operations to include the Headquarters Food Program which accounted for over $25,000 in yearly subsistence expenditures
- Responsible for budgeting, planning, equipment resources, analysis and evaluation of all maintenance requirements for total equipment value at $10 million
- Brought company back to full supply operations after 6 months in position in addition to driving the supply/logistics operations ahead of schedule while reducing costs by 15% of overall operations to the government
- Supervise and evaluate performance and activities of 6 supply chain managers from the subordinate companies and measure logistics and supply chain operations through the Command Supply Discipline Program
- Restructured the physical security measures for the organization and established a physical security program in accordance with Army Regulation 190-11 Physical Security Management
- Established and implemented tasks to subordinates within the supply section to maintain security of all high dollar valued items with total value of $8 million through written standard operating procedures (SOPs)
- Planned a well-organized structured logistics/supply operations method that delivers quality service to the members of the organization and efficient daily supply operations
Membership
Veterans of Foreign Wars Life Member, October 2009 - Present
Training
- Unit Prevention Leader Course - January 2012
- Field Sanitation Course - June 2012
- Commander’s Safety Course – May 2011
- Property Book Manager Course PBUSE – October 2010
- Physical Security Basic Course – August 2010
- Company Level Supply Course PBUSE Course – January 2009
- Composite Risk Management Basic Course – November 2008
Timeline
Mail Processing Clerk
United States Postal Service, USPS
03.2021 - Current
Sales Services and Distribution Associate
United States Postal Service
12.2015 - 03.2021
Youth Service Worker – Residential Level 3
Florence Crittenton Agency
08.2015 - 02.2016
Prescription Benefit Manager – CCR1
CVS Caremark
10.2014 - 07.2015
Logistics Management Specialist – GS9
United States Federal Government
09.2008 - 11.2014
Task Force Guardian, Active Duty – E6
United States Army, Afghanistan
01.2007 - 01.2008
Staff Administrative Assistant – GS7
United States Federal Government
09.2004 - 09.2008
Unit Supply Specialist
United States Army Reserves (Retired)
06.1991 - 02.2015
Associate of Science in Office Systems -
Northeast Technical Community College
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