Sandra Harrington
Panama City,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Surgical Coordinator
Ascension Sacred Heart Bay Medical
Panama City, FL
01.2007 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Educated patients about surgeries and provided treatment plan documentation.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Lead Front Desk Receptionist
Surgical Associates Of Northwest Flordia
Panama City, FL
01.2000 - 12.2006
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
A D Harris High School
Panama City, FL05.1993
Skills
- Insurance Authorizations
- HIPAA Compliance
- Strong Communication Skills
- Medical Coding
- Insurance Verification
- EHR Software
- Educating patients
- Clerical Support
- Collaboration and Teamwork
- Data entry proficiency
- Critical Thinking
- Problem-Solving
- Scheduling Tests and Procedures
- Medical Terminology
- Administrative Support
- Schedule Coordination
- Professionalism and Confidentiality
- Obtaining authorizations
- Clinical Support
- Staff Leadership
- Time Management
- Adaptable and Flexible
Timeline
Surgical Coordinator
Ascension Sacred Heart Bay Medical
01.2007 - Current
Lead Front Desk Receptionist
Surgical Associates Of Northwest Flordia
01.2000 - 12.2006
High School Diploma -
A D Harris High School