Sandra Harrington
Panama City,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Surgical Coordinator
Ascension Sacred Heart Bay Medical
01.2007 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Educated patients about surgeries and provided treatment plan documentation.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Lead Front Desk Receptionist
Surgical Associates Of Northwest Flordia
01.2000 - 12.2006
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
A D Harris High School
Panama City, FL05.1993
Skills
- Insurance Authorizations
- HIPAA Compliance
- Strong Communication Skills
- Medical Coding
- Insurance Verification
- EHR Software
- Educating patients
- Clerical Support
- Collaboration and Teamwork
- Data entry proficiency
- Critical Thinking
- Problem-Solving
- Scheduling Tests and Procedures
- Medical Terminology
- Administrative Support
- Schedule Coordination
- Professionalism and Confidentiality
- Obtaining authorizations
- Clinical Support
- Staff Leadership
- Time Management
- Adaptable and Flexible
Timeline
Surgical Coordinator
Ascension Sacred Heart Bay Medical
01.2007 - Current
Lead Front Desk Receptionist
Surgical Associates Of Northwest Flordia
01.2000 - 12.2006
High School Diploma -
A D Harris High School
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