Sandra Hartford
Northwood,OH
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Profoundly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking and passionate job seeker with strong coordinated skills eager to secure entry-level and/or a management position. Often referred as dependable candidate successful at managing multiple priorities with a positive attitude; and willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Manager of Operations
Great Clips Salon
08.2013 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager of Operations
Regis Corporation
01.2003 - 08.2013
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Communicated with customers to assess satisfaction with products and services received.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Clay High School
Oregon, OH12.1989
Skills
- Inventory Management/ Bookeeping
- Sales Tracking
- Customer Relations
- Training Management
- Business Leadership
- Sales Coaching
- Staff Training/Development
- Inventory Control
- Cosmetology
- Proficient in Microsoft Outlook, Excel, Word, Office
- Effective Leader
- Hiring and Onboarding
- Sales Strategies
- Mathematical Calculation and Reasoning
- Direct Sales
- Customer Service
- Desktops, Laptops, and Mobile Devices
- Office Management/ Store Management
Timeline
Manager of Operations
Great Clips Salon
08.2013 - Current
Assistant Manager of Operations
Regis Corporation
01.2003 - 08.2013
GED -
Clay High School
Similar Profiles
Juliette RomeroJuliette Romero
Stylist at Great Clips SalonStylist at Great Clips Salon
Crystal StoddardCrystal Stoddard
Hairstylist at Great Clips SalonHairstylist at Great Clips Salon
Heather MoodyHeather Moody
Cosmetologist at Great Clips SalonCosmetologist at Great Clips Salon
Heather SmithHeather Smith
Sylist at Great Clips SalonSylist at Great Clips Salon
Racheal DiggsRacheal Diggs
Delivery Driver at DoorDashDelivery Driver at DoorDash