Sandra Hays
Cedar Bluff,VA
Summary
Detail-oriented professional with strong inventory management, customer relationship management, and team leadership skills. Proven ability to support inventory processes and enhance customer service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Receiving Associate
Lowes Home Improvment
Pounding Mill, Virginia
04.2026 - Current
- Ensured shelves were filled with new inventory by regularly restocking and removing outdated items.
- Restocked shelves with new inventory and removed outdated items to maintain product availability.
- Coordinated inventory placement after new arrivals and removed outdated stock from shelves.
- Tracked inventory movement with handheld scanners to support accurate processing.
- Supported accurate inventory tracking through handheld scanner use.
- Maintained organized storage areas to support easy inventory retrieval.
- Improved storage organization for faster inventory access.
- Assisted customers with product inquiries and guided them to merchandise locations.
- Resolved customer product questions and helped locate merchandise.
Lead Caterer
Kathy's Custom Catering
Pounding Mill, Virginia
03.2017 - 04.2026
- Coordinated catering events from planning to execution for various clients.
- Managed team of caterers to ensure smooth service during large events.
- Supervised the packing and transport of all catering items from the kitchen to the event location.
- Communicated with clients to confirm event details and special requests.
- Trained new staff on service standards and catering procedures.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
Customer Service Representative
TurboTax
Cedar Bluff, Virginia
10.2021 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication strategies.
- Assisted customers with tax preparation inquiries and issues.
- Maintained detailed records of customer interactions for reference.
Retail Merchandiser
Hallmark
Cedar Bluff, Virginia
09.2015 - 02.2020
- Executed planograms to ensure proper product placement and visibility.
- Monitored inventory levels to prevent stockouts and optimize replenishment.
- Collaborated with store teams to maintain brand standards and display integrity.
- Assisted in the development of seasonal displays to enhance customer engagement.
- Conducted store visits to assess compliance with merchandising guidelines and policies.
Education
High School Diploma -
Richlands High School
Cedar Bluff, VA05-1990
Skills
- Inventory management
- Supply chain restocking
- Handheld scanner operation
- Product merchandising
- Stock rotation
- Customer management
- Team leadership
- Interpersonal skills
- Customer communication
Timeline
Receiving Associate
Lowes Home Improvment
04.2026 - Current
Customer Service Representative
TurboTax
10.2021 - 04.2023
Lead Caterer
Kathy's Custom Catering
03.2017 - 04.2026
Retail Merchandiser
Hallmark
09.2015 - 02.2020
High School Diploma -
Richlands High School