Sandra Heath
Ocala,FL
Summary
Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
39
39
years of professional experience
Work History
Reservation specialist/Retail Sales Clerk
Moose Hillock RV Resort
Fort Ann, New York
05.2016 - 10.2020
- Processed guest reservations using proprietary booking software.
- Assisted customers with inquiries about RV park amenities and services.
- Worked retail sales in camp store
- Managed scheduling to optimize site availability and guest satisfaction.
- Communicated with guests to confirm reservation details and special requests.
- Maintained accurate records of bookings and cancellations in the database.
- Collaborated with the front desk team to ensure seamless guest check-in experiences.
- Provided exceptional customer service by resolving guest issues promptly and professionally.
- Performed data entry into reservation system and updated customer information as needed.
- Relayed information on availability, pricing, and discounts to customers.
- Took credit card payments over phone and in person.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Cross-checked all reservation details prior to completion to ensure accuracy.
- Adhered to company procedures when making changes or cancelling reservations.
- Processed payments for bookings using credit card processing systems.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Reviewed guest information and payment options, checking for accuracy, and completeness.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Built and maintained productive relationships with employees.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained an organized and visually appealing merchandise display.
- Handled inventory management, including restocking and tracking supplies.
- Provided information on RV services and campground amenities to visitors.
- Managed cash register operations, including balancing drawers at end of shifts.
- Resolved customer complaints promptly to ensure satisfaction at the resort.
- Maintained a clean and orderly work area.
- Restocked shelves with merchandise as needed.
- Performed price checks on items requested by customers.
- Operated cash registers to process sales transactions.
- Checked inventory levels for out of stock items.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
Retail Sales Associate
Corning corelle
Lake George, New York
03.2016 - 11.2016
- Assisted customers in selecting products for their home needs.
- Maintained store displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service efforts.
- Restocked shelves and organized inventory for optimal accessibility.
- Conducted product demonstrations to highlight features and benefits.
- Provided feedback to management on customer preferences and trends.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Assisted in the preparation and execution of physical inventory counts.
- Cross-sold products and services to increase average transaction value.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Sentencing Review specialist
NYS DOCCS
Albany, New York
08.1981 - 02.2016
- Reviewed case files for compliance with state regulations and policies.
- Analyzed inmate records to ensure accurate documentation and reporting.
- Provided expert guidance on legal requirements affecting inmate management processes.
- Collaborated with multidisciplinary teams to improve review processes and outcomes.
- Coordinated between multiple departments to ensure consistent implementation of review protocols.
- Conducted training sessions on review standards and best practices for staff.
- Monitored policy changes and updated review protocols accordingly.
Education
Fort Ann Central
Fort Ann, NYSkills
- Reservation management
- Booking software
- Payment processing
- Data entry
- Customer inquiries
- Conflict resolution
- Customer relationship management
- Product knowledge
- Problem solving
- Attention to detail
- Team collaboration
References
References available upon request.
Timeline
Reservation specialist/Retail Sales Clerk
Moose Hillock RV Resort
05.2016 - 10.2020
Retail Sales Associate
Corning corelle
03.2016 - 11.2016
Sentencing Review specialist
NYS DOCCS
08.1981 - 02.2016
Fort Ann Central