Sandra Hebron

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs.
• Offered premier service to all customers.
• Lead an effective and agile team.
• Maximized productivity.
• Lead the department dedicated to our Mission by perpetuating our culture.

Responsible for new store set up and organization of the entire department.

• Participated in the grand opening of a newly designed store unlike any in the neighboring locations.
• Build an effective new team to deliver premier service in a new neighborhood.
• Train and develop all associates in a new team environment.
• Hire and train new quality associates.
• Start up of Centralized pick up. First location in the division.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Optimized customer support by establishing collaborative service environment.
• Investigated and resolved customer inquiries and complaints quickly.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Trained new personnel regarding company operations, policies and services.

Participated in remodel of department.

First store in district to open self checkouts.Trained and developed associates on the running of the self checkouts while continuing to offer same premier service as traditional registers.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Facilitated inter-departmental communication to effectively provide customer support.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Assisted Department manager with all associates, training and developing, optimized schedules, evaluations, reports

Offered premier customer service to all customers and assured all associates were doing the same.

Closed down one store preparing all paperwork and securing confidential material.

Transferred all associates information and files to new store opening.

Assisted in all new store transition and Grand opening.

• Operated a cash register for cash, check and credit card transactions with accuracy.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Communicated clear expectations and goals to each team member.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests for products, services and company information.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Surpassed sales goals through implementation of effective marketing strategies.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Operated a cash register for cash, check and credit card transactions.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Communicated clear expectations and goals to each team member.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.

• Operated a cash register for cash, check and credit card transactions.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.

• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Welcomed customers into the store and helped them locate items.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Operated a cash register for cash, check and credit card transactions.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items.
• Used time efficiently when not serving customers.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cashier/Office and Front end schedules
• Assist Store Manager with emails and filing.

Teller, cashing checks, ordering cash, balancing safe, opening new accounts, assisting customer with current accounts and offering new services.