Sandra Henderson
Quote
The bottom line in leadership isn't how far we advance ourselves but how far we advance others.
John C. Maxwell
Summary
Dynamic professional leader with a strong background in administrative operations, program coordination, and compliance management within the health professions education industry. Experienced in developing and implementing policies, streamlining processes, and ensuring regulatory compliance. Adept at analyzing data, managing faculty schedules, and improving operational efficiency. Strong interpersonal and communication skills with a commitment to diversity, equity, and inclusion in the workplace.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Accomplishments
- Achieved company wide overtime reduction by conducting time management training with accuracy and efficiency.
- Documented and resolved customer complaints which led to overall customer satisfaction.
- Supervised a team of 150+ Instructors, and 9 Regional Managers.
Skills
- Program Coordination & Operations
- Regulatory Compliance & Policy Expertise
- Data Analysis & Reporting
- Faculty & Learner Support
- Scheduling & Calendar Management
- Educational Technology & Systems
- Multicultural Competencies & Inclusion
- Administrative & Workflow Optimization
- Educational Technology & Learning Management Systems
- Microsoft Office Suite
- Google Docs
- EClinical Works
- EMR/EHR Systems
- CRM Management
Work History
DIRECTOR OF Academics
CalRegional
01.2022 - 01.2024
- Applied Knowledge of regulatory policies to ensure compliance with state guidelines, program accreditation, and industry standards in health professions education
- Developed and implemented operational processes to improve workflow efficiency, data accuracy and administrative effectiveness
- Managed and supported faculty and learners by providing guidance on academic policies, curriculum standards, and instructional strategies
- Utilized educational technology to streamline program administration, troubleshoot system issues, and optimize learning management systems
- Demonstrated strong interpersonal and communication skills in working with faculty, students and community partners to create an inclusive and collaborative environment
- Coordinated complex faculty schedules, ensuring alignment with program needs and regulatory requirements
- Collected, analyzed, and reported data to support decision-making, performance assessment, and continuous program improvement
Regional Manager
CalRegional
01.2021 - 01.2022
- Developed and executed strategic initiatives to enhance program administration, enrollment, and student retention
- Applied data analysis and reporting skills to evaluate program performance, generate insights, and improve outcomes
- Managed scheduling logistics, event coordination, and faculty assignments to ensure smooth program outcomes
- Worked closely with instructors, learners, and stakeholders to address concerns and enhance student support services
- Ensured compliance with institutional policies and state regulations through proactive monitoring and audits
Lead Medical Assistant Instructor
CalRegional
06.2015 - 01.2021
- Provided curriculum development and instructional design support for health professions education programs
- Educated students on HIPAA, CMS guidelines, and OSHA regulations, ensuring adherence to healthcare compliance standards
- Conducted student advising, performance assessments, and career readiness coaching
- Managed course scheduling, classroom logistics, and technology integration to enhance the learning experience
Assistant Quality Assurance Manager
Imperial Valley Family Care Medical Group
06.2017 - 06.2018
- Conducted thorough audits on production lines to ensure adherence to quality standards, minimizing defects and errors.
- Ensured compliance with industry regulations by staying abreast of updates and making necessary adjustments within the organization''s systems accordingly.
- Provided comprehensive training to production staff on quality control procedures, enhancing their understanding and skill set.
- Spearheaded projects aimed at reducing production errors while maintaining strict deadlines and cost constraints.
- Managed documentation related to quality control procedures, maintaining an organized repository for easy access during internal audits or inspections by regulatory authorities.
- Supported the Quality Assurance Manager in driving initiatives aimed at reducing waste and improving overall efficiency.
Medical Assistant
Imperial Valley Family Care Medical Group
04.2012 - 09.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to the community by volunteering with Dr. Suarez for sports physicals for high school and IVC students.
- Demonstrated skill in billing and authorizations using ICD-10 and CPT codes, ensuring accurate reimbursement.
Education
California Certifying Board for Medical Assistants -
01.2024
Diploma -
Baldwin Park High School
09.1995 - 06.1996
Timeline
DIRECTOR OF Academics
CalRegional
01.2022 - 01.2024
Regional Manager
CalRegional
01.2021 - 01.2022
Assistant Quality Assurance Manager
Imperial Valley Family Care Medical Group
06.2017 - 06.2018
Lead Medical Assistant Instructor
CalRegional
06.2015 - 01.2021
Medical Assistant
Imperial Valley Family Care Medical Group
04.2012 - 09.2015
Diploma -
Baldwin Park High School
09.1995 - 06.1996
California Certifying Board for Medical Assistants -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
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