- Drawing and Painting
- Music
- Road Trips
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Reading
- Personal Development and Self-Improvement
Sandra Hendrickson
Dickinson,ND
Summary
Accomplished Liquor Store Manager with a proven track record at Coborn's, enhancing customer satisfaction and boosting sales through strategic promotional planning and exceptional service. Skilled in inventory management and employee development, adept at fostering teamwork and collaboration. Demonstrated ability to improve operational efficiency and lead teams to exceed performance goals.
Overview
33
33
years of professional experience
Work History
Liquor Store Manager
Coborn's
05.2019 - Current
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit, and personal check and remitted correct change.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Liquor Store Manager
Lucky's Liquor
05.2014 - 05.2019
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit, and personal check and remitted correct change.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Evaluated employee training materials and developed customized solutions to address knowledge gaps among team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Maintained a clean and organized store environment for an enhanced shopping experience.
Cashier
Cenex
04.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Waitress
Hotel Cafe
08.1991 - 06.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
Assistant Manager
AMPM Arco
07.1991 - 10.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Dickinson High School
Dickinson, NDNo Degree - Accounting-Business Administration
Dickinson State University
Dickinson, NDSkills
- Employee training and development
- Cash management
- POS system operation
- ID verification
- Liquor law compliance
- Liquor regulations and compliance
- Spirit, wine, and beer expertise
- Teamwork and collaboration
- Reliability
- Team leadership
- Performance evaluation and monitoring
- Inventory management
- Hiring and onboarding
Interests
Timeline
Liquor Store Manager
Coborn's
05.2019 - Current
Liquor Store Manager
Lucky's Liquor
05.2014 - 05.2019
Cashier
Cenex
04.2013 - 02.2014
Waitress
Hotel Cafe
08.1991 - 06.2004
Assistant Manager
AMPM Arco
07.1991 - 10.1992
GED -
Dickinson High School
No Degree - Accounting-Business Administration
Dickinson State University
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