Sandra Henry
Chesterfield,VA
Summary
Compassionate and dedicated professional with experience at Commonwealth Catholic Charities, skilled in client advocacy and case assessment. Proven ability to enhance client outcomes through critical thinking and comprehensive planning. Recognized for exceptional multitasking and organization, ensuring timely support and effective resource allocation in challenging environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guardianship Caseworker
Commonwealth Catholic Charities
02.2025 - Current
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Advocated for client rights and represented client interests at administrative hearings.
- Created treatment or service plan meeting each client's individualized needs.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Conducted home visits to assess and address client needs in their living environments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
Case Manager Specialist
Commonwealth Catholic Charities
11.2024 - 02.2025
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
Special Needs Caregiver
Consumer Direct Care
10.2020 - 10.2024
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Restaurant Hostess
O'Charley's
06.2018 - 03.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Dog Walker
Facebook
01.2009 - 01.2016
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2024
High School Diploma -
Manchester High School
Midlothian, VA05.2013
Psychology
Longwood University
Farmville, VASkills
- Multitasking and Organization
- Self Motivation
- Time Management
- Critical Thinking
- Documentation and reporting
- Client advocacy
- Positive attitude
- Problem-solving abilities
- MS office
- Case assessment
- Decision-making
- Active listening
Certification
- Support Coordinator and Case Management Certificate, Virginia Commonwealth University (VCU), 2024
- Cardiopulmonary Resuscitation (CPR), American Red Cross, 2024
- DBHDS-DD TCBS: Support Coordinator Training, 2024
- DBHDS-REACH Crisis Services Training. 2024
- DBHDS- Risk Awareness Tool Instructions, 2024
- DBHDS- Developing the Part V Plan for Supports (PFS) Training, 2024
- DBHDS- DD Crisis Risk Assessment Tool Training, 2024
- DBHDS- Webinar Series: Independent Housing Curriculum for Support Coordinators, 2024
Timeline
Guardianship Caseworker
Commonwealth Catholic Charities
02.2025 - Current
Case Manager Specialist
Commonwealth Catholic Charities
11.2024 - 02.2025
Special Needs Caregiver
Consumer Direct Care
10.2020 - 10.2024
Restaurant Hostess
O'Charley's
06.2018 - 03.2019
Dog Walker
Facebook
01.2009 - 01.2016
Bachelor of Science - Psychology
Virginia Commonwealth University
High School Diploma -
Manchester High School
Psychology
Longwood University
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