Sandra Hermsen
Puyallup
Summary
Seeking customer service position, Where I can utilize my experience skills and leadership customer service representative adept at building effective processes and obtaining reliable, accurate information for business decision making. Motivated individual. Bringing 18 years of related experience, as well as a commitment to personal growth and achievement.
Overview
19
19
years of professional experience
Work History
Contact Center Enrollment Specialist
Education SuperHighway
03.2023 - Current
- ACP enrollment specialists provides personalized assistance based on individual circumstances. The enrollment process is tailored to every applicant’s specific needs and circumstances
- help applicants track their enrollment progress, ensuring transparency and empowering them with relevant information about the status of their application
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Assisted in the development of enrollment strategies, resulting in higher conversion rates and overall growth.
- can guide applicants through the enrollment process step by step, ensuring they complete all the necessary forms and provide the required documentation
- assist with a program to provide free Wi-Fi access to tenants of apartment buildings who are caught in this digital divide
Claims Adjudicator
State Farm Insurance Inc
04.2014 - 08.2023
- Delivers a remarkable customer experience through assisting and handling claims involving property total losses Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment
- Follows established procedures to appropriately review, handle and settle applicable routine property and/or material damage claims
- Assists claim specialist with recognizing and properly handling and salvage issues
- Communicates claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, in person or other electronic media
- Recognizes and refers total loss claims that are beyond the scope of authority
- Reviews written or computerized estimates in loss settlements
- Informs agents as needed during claims process.
Service Manager
Wells Fargo Bank, N.A.
04.2005 - 04.2014
- Current consistently met my metrics and achieved
- Assisted in Passing yearly store audit
- Manage Technical Exceptions and store is consistently under threshold
- Training and coaching tellers in maximizing their daily solution goals and focusing on having more open conversations with customers in finding the need
- Collaborated with support teams to resolve issues in the areas of product, service, and accounting
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
Education
High School Diploma -
MOUNT TAHOMA HIGH SCHOOL
TACOMA, WA06.2004
Skills
- Management
- Technical Support
- Client Registration
- Sales Support
- Compliant Processing
- Inbound Calls
- Outbound Calls
- Problem Solving
- Issues Handling
- Customer Retention
- Call Center
- Activities Monitoring
Timeline
Contact Center Enrollment Specialist
Education SuperHighway
03.2023 - Current
Claims Adjudicator
State Farm Insurance Inc
04.2014 - 08.2023
Service Manager
Wells Fargo Bank, N.A.
04.2005 - 04.2014
High School Diploma -
MOUNT TAHOMA HIGH SCHOOL
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