Sandra Hernandez
Dallas,TX
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Riteline
Dallas, TX
04.2024 - 07.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
Debt Collector Agent
Credence Resource Management
Dallas, TX
11.2023 - 02.2024
- Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
- Analyzed consumer credit reports to determine the best course of action for collecting outstanding balances.
- Investigated and resolved customer disputes regarding payment history.
- Maintained accurate records of collection activities, payments, adjustments, and other related information.
- Drafted letters and notices requesting payment from debtors in accordance with company policy.
- Assisted customers in setting up repayment plans that fit their financial situations.
Dispatch Assistant
Famsa Furniture
Dallas, TX
02.2015 - 08.2023
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Maintained accurate records of dispatched items and associated information.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Prepared manifests and other relevant paperwork for driver pickups and deliveries.
- Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
- Processed data entry into a computer system to update inventory levels as well as customer orders.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Analyzed order history reports to determine best shipping methods for cost savings purposes.
- Managed client databases containing contact information, order histories, payment details.
Dispatcher
Famsa Furniture
Dallas, TX
02.2015 - 08.2023
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Responded promptly to emergency calls from customers or employees in distress.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Construction Worker
Calhar Inc
Dallas, TX
06.2012 - 01.2013
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
- Transported materials from one site location to another using trucks or trailers.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Operated overhead lifts to move heavy and bulky work materials.
Leasing Consultant
Sunridge Management Group
Dallas, TX
06.2005 - 02.2009
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
Education
GED -
Dallas Adult Learning GED Center
Dallas, TXSkills
- Stress Tolerance
- Legal Knowledge
- Business Correspondence Writing
- Account Management
- Client Relations
- Customer Research
- Payment Acceptance
- Call Center Background
- Negotiation
- Following Conversation Scripts
- Ledger Management
- Collections Best Practices
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Call center procedures
- Spreadsheets
- Route Management
- Multi-Task Management
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Riteline
04.2024 - 07.2024
Debt Collector Agent
Credence Resource Management
11.2023 - 02.2024
Dispatch Assistant
Famsa Furniture
02.2015 - 08.2023
Dispatcher
Famsa Furniture
02.2015 - 08.2023
Construction Worker
Calhar Inc
06.2012 - 01.2013
Leasing Consultant
Sunridge Management Group
06.2005 - 02.2009
GED -
Dallas Adult Learning GED Center