Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Juan Maravilla

Melissa,TX

Summary

Meticulous Senior Operations Manager with 18 years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Operations Manager

Formulife Supplements
Allen, TX
09.2024 - Current
  • Established effective communication channels between different departments within the organization.
  • Developed and implemented cost reduction strategies to ensure efficiency and profitability.
  • Performed regular maintenance checks on equipment used in the warehouse environment including forklifts, pallet jacks.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Maintained accurate records of all goods received or shipped from the warehouse.
  • Assisted in developing short-term plans for purchasing supplies at competitive prices while maintaining quality standards.
  • Investigated customer complaints regarding damaged or missing items from shipments promptly.
  • Monitored stock levels and ensured availability of materials for production requirements.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Coordinated with internal departments to ensure timely delivery of products.
  • Managed day-to-day logistics operations between two facilities, monitoring incoming deliveries, and overseeing personnel tasks.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Conducted periodic cycle counts to verify accuracy of inventory records.
  • Administered and passed NSF, FDA, sanitation, and GMP audits.

Senior Operations Manager

US Foods
Garland, TX
09.2023 - 08.2024
  • Supervised, assisted and coached other operations managers.
  • Motivated team members and devised strategies to improve workflow.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Designed and analyzed internal reporting systems and procedures for company.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Maintained regular engagement with key client contacts while influencing key stakeholders.
  • Designed and implemented hiring and training practices for personnel.
  • Drafted budgets, kept financial reports and presented results to supervisors.
  • Represented organization to governmental agencies, funding agencies and general public.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Part of The Expect Excellence Team - Coaching and Training over 132 facilities on new Warehouse Management System

Operations Manager

US Foods
Garland, TX
03.2023 - 09.2023
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with team leaders on quality audits.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Crafted operations best practices using audits and project management team feedback.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Created corrective actions based on adverse KPI trends.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Published customer satisfaction results from feedback forms and correspondence.

Supervisor of Operations, Day Warehouse

US Foods
Garland, TX
04.2022 - 03.2023
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Exceeded Goals by reducing overtime by 10% and increasing thruput above 344 cases per man hour.
  • Restructured accountability standards on all receiving SOPs
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Presented performance and productivity reports to upper management.
  • Measured and reviewed performance via KPIs and metrics.
  • Supported accident investigations and prepared related paperwork.
  • Enforced federal, state, local and company rules for safety and operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.

Operations Supervisor

Veritiv Corporation
Katy, TX
06.2021 - 04.2022
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and trained team members on best practices and protocols.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Aligned operational boundaries between processes and production demands.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Coached and mentored team of 19 sales representatives.
  • Trained over 30 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to 13 employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of warehouse facility to provide safe and enjoyable guest experience.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed scheduling for 13 employees to optimize productivity.
  • Managed daily operations, client relations and IT.
  • Coached and developed 3 internal candidates for promotion to general management.
  • Generated reports detailing project information and predictions.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Adhered to operational schedules by monitoring performance indicators.
  • Managed budget and payroll operations for 13 member organization.
  • Oversaw company merger to drive seamless transition and integration of operations.

Warehouse Coordinator

Veritiv Corporation
Houston, TX
03.2020 - 06.2021
  • Rotated stock, placed new orders and inspected shipments, coordinating materials management throughout every stage.
  • Utilized material handling equipment to transport product to shipping locations or delivery platforms.
  • Prepared orders by processing requests and supply orders, pulling materials and packing boxes.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Verified product inventory reports by comparing logs and reports and adjusting entries.
  • Utilized material warehouse management system to ascertain catalog number, size, color and quantity of merchandise to pick from bins or shelves.
  • Documented actions by completing forms, reports, logs and records.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies or adjusting errors.
  • Checked paperwork and freight condition to determine optimal loading and unloading sequences.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Examined freight to determine loading sequences
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked material specifications against information contained in work orders.
  • Adhered to company audit rules during inventory counts with 98% accuracy.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 99% by monitoring zone separation.
  • Assisted in warehouse move to larger facility overseeing 112 truckloads of inventory

Operations and Logistics Coordinator

United States Marine Corps
Beaufort, SC
06.2014 - 11.2017
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Dispatched information to service providers to schedule freight movement.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Printed, picked and packed items for shipment according to tight schedules.
  • Coordinated across departments to build successful logistics solutions for over 34 customers.
  • Completed status reports every weekly on logistics activities and issues.
  • Incorporated technological and strategic advances to optimize logistics for successful combat operations.

Youth Sports and Wellness Director

YMCA of Beaufort County
Beaufort, SC
06.2014 - 11.2017
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Organized large groups of children with knowledgeable and safe approach to coordinate practices and matches.
  • Scheduled and coordinated events and activities.
  • Fostered clear and proactive communication with event staff to address needs and delegate tasks.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Trained workers in procedures and policies for safe recreational activities.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Monitored equipment use and storage to safeguard against damage or theft.
  • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
  • Promoted facility events and offered information to clarify pricing and requirements.
  • Observed general operations for safety hazards or risks and quickly implemented solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.

Drill Instructor

United States Marine Corps
Beaufort, SC
08.2011 - 09.2014
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Maintained strong knowledge of Marine development by participating in workshops, conferences and online education classes.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.

Combat Engineer

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
11.2007 - 11.2011
  • Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
  • Located and neutralized various types of mines and IEDs.
  • Used visual methods and mine detectors to identify and locate mines, effectively detonating enemy threats.
  • Trained and instructed subordinates and supported units on mines sweeping training.
  • Installed and recovered anti-handing devices on anti-tank mines and electrical and non-electrical demolition charges.
  • Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
  • Supervised location, construction and concealment of infantry positions and equipment.
  • Developed and maintained daily personnel accountability reports for 98 soldiers in remote and urban combat settings.
  • Achieved 100% on evaluations consistently over 4 -year enlistment through outstanding job duty performance, volunteerism and attention to detail.
  • Trained soldiers, US contractors and foreign nationals on comprehensive combat operations to support mission goals.
  • Trained extensively on weaponry, tactics and methods of battle.
  • Executed SAR operations utilizing sonar, magnetic, mechanical, and acoustic minesweeping systems.
  • Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Completed visual and operational checks of air refueling and associated systems and equipment.
  • Improved behavior by enforcing consistent rules and implementing disciplinary measures.
  • Managed unit documentation according to strict Marine Corp standards.
  • Conducted training to improve troops' abilities.

Education

Bachelor of Arts - Dental Hygiene

HCC Coleman College For Health Sciences
Houston, TX
12.2020

Master of Arts - Combat Safety

Martial Arts School of Excellence
Quantico, VA
09.2010

Engineering Specialist

Marine Corps University
Quantico, VA
01.2008

High School Diploma -

Brazos Academy
Houston, TX
05.2005

Skills

  • Lean Six Sigma Black Belt Project Manager
  • Logistics oversight
  • Management
  • Production
  • Project management
  • Technology
  • Project planning
  • Engineering
  • Inventory coordination
  • Customer relationship management
  • Delegation
  • Staff supervision
  • Warehouse operations
  • Recruiting and hiring
  • Performance improvements
  • Cross-functional team management
  • Employee development
  • Proficient in Microsoft Dynamics, WMS
  • Supervision and training
  • Sound judgment
  • Schedule management
  • Policy/program development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Pashto
Limited

Accomplishments

  • Promoted from Warehouse Coordinator to Operations Supervisor, in less than 12-months
  • United States Marine Corp - Marine of the Year in 2017
  • The Rotary Club of Beaufort SC - Volunteer of the Year in 2017
  • United States Marine Corp - Meritoriously Promoted every rank from Private to Gunnery Sergeant
  • Received Supervisor of the Year award during my first year at US Foods
  • Excelled on goals and expectations during first year review at US Foods

Certification

  • Certified CPR, Cintas - 2022

Timeline

Warehouse Operations Manager

Formulife Supplements
09.2024 - Current

Senior Operations Manager

US Foods
09.2023 - 08.2024

Operations Manager

US Foods
03.2023 - 09.2023

Supervisor of Operations, Day Warehouse

US Foods
04.2022 - 03.2023

Operations Supervisor

Veritiv Corporation
06.2021 - 04.2022

Warehouse Coordinator

Veritiv Corporation
03.2020 - 06.2021

Operations and Logistics Coordinator

United States Marine Corps
06.2014 - 11.2017

Youth Sports and Wellness Director

YMCA of Beaufort County
06.2014 - 11.2017

Drill Instructor

United States Marine Corps
08.2011 - 09.2014

Combat Engineer

United States Marine Corps
11.2007 - 11.2011

Bachelor of Arts - Dental Hygiene

HCC Coleman College For Health Sciences

Master of Arts - Combat Safety

Martial Arts School of Excellence

Engineering Specialist

Marine Corps University

High School Diploma -

Brazos Academy

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Juan Maravilla