Sandra Hernandez
Princeton,TX
Summary
Dedicated and experienced Back Office Coordinator with over 5 years of healthcare and administrative experience. Strong leadership and organizational skills with a focus on patient care, staff training, and clinic operations. Proven ability to support physicians, coordinate back-office duties, and maintain compliance with healthcare protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Back Office Coordinator
Methodist Medical Group
07.2020 - Current
- Maintain strictest confidentiality; performs all Medical Assistant duties as required.
- Assist the Office Manager in compliance with facility policies and procedures; always serving by example.
- Offers guidance to all staff on predetermined operational procedures.
- Trains new medical assistants, serves as a resource to other clinical staff and maintains training and orientation material for new hires.
- Oversees Physician’s scheduling according to individual physician protocols.
- Advise Office Manager of problems and concerns in the facility and participate in problem solving.
- Advise and delegate duties to all staff members as directed; perform front and back-office duties as needed.
- Communicate to staff any changes, or any new protocols to be adopted by front office staff, as directed by the Office Manager.
- Handle Wellmed reports, provider dashboards, attend monthly meetings, and health maintenance updates.
- Assist in care and upkeep of department equipment and supplies, match packing slips with received supplies; attach verified packing slips and authorized purchase orders.
- Calibrate and record POCT machines in accordance with current policy and procedures.
- Manage prior authorization requests for medications, diagnostic tests, and procedures, ensuring timely insurance approvals to avoid delay in patient care.
- Participates in continuing education and other appropriate activities to maintain professional competence.
- Track and manage vaccine stock, including ordering and receiving, to support uninterrupted patient care.
- Performs lead duties for staff to ensure optimal patient flow and excellent customer service in accordance with company policies, practices and procedures.
- Works with other staff members to foster a team approach to achieve the highest quality of patient care and cooperation.
- Communicate with pharmaceutical representatives to coordinate medication samples, gather product information, and stay updated on new treatments.
- Support initiatives to improve patient experience and increase Press Ganey satisfaction scores through attentive care, efficient workflow, and clear communication.
- Review and correct lab billing discrepancies to ensure accurate claim submission.
Fast Food Manager
McDonald's
01.2017 - 07.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Deposited establishment's earnings to bank
- Inspected preparation and storage equipment regularly to assess and maintain performance for safe operations
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Medical Assistant
Texas Health Resources
04.2020 - 06.2020
- Obtained patients medical history, chief complaint, allergies, updated any medication changes, vitals such as blood pressure, pulse, respirations, temperature, height and weight
- Documented patients medical information on Epic EMR
- Directed patients to exam rooms and asked questions as well as prepared for physicians examinations
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared patient for any venipuncture, urinalysis, administered injections and lab specimens for further diagnostic evaluation
- Prepared patient for any EKG or spirometry
- Sanitized, restocked and organized exam rooms and medical equipment
- Handled calls to address patients medical concerns or questions
- Maintained excellent attendance and record and consistently arriving to work on time.
Crew Trainer
McDonald's
05.2016 - 01.2017
- Taught new team members correct procedures for all areas of operations
- Set positive example for team members by providing high-quality, efficient service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained current knowledge of all team position requirements
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
Certified Medical Assistant -
Collin County Community College District
Plano, TXSkills
- Team leadership
- Problem solving
- Effective communication & Interpersonal Skills
- Time management
- Patient Care & Assessment
- HIPPA Compliance
Certification
- Basic Life Support
- NHA Clinical Certified Medical Assistant
Timeline
Medical Assistant/Back Office Coordinator
Methodist Medical Group
07.2020 - Current
Medical Assistant
Texas Health Resources
04.2020 - 06.2020
Fast Food Manager
McDonald's
01.2017 - 07.2020
Crew Trainer
McDonald's
05.2016 - 01.2017
Certified Medical Assistant -
Collin County Community College District
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