Sandra Hernandez

Performed professional makeup artistry for weddings, graduations, and quinceañeras, ensuring flawless looks tailored to each client’s unique features and preferences.

Built a loyal clientele base by leveraging personal networks and providing exceptional customer service, resulting in a 50% increase in repeat bookings.

Specialized in natural glam, full glam, and airbrush techniques utilizing premium brands such as MAC, NARS, and Anastasia Beverly Hills and many more.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Answered phone calls, relayed messages, scanned documents and completed data entry.
• Reduced data entry errors with comprehensive form validation and user-friendly interfaces.
• Assisted team members with complex data entry projects, improving overall productivity.
• Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.