Sandra Hernandez
Bakersfield,CA
Summary
Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Dynamic retail professional committed to outstanding customer service. Highly proficient in handling money and operating POS systems.
Overview
7
7
years of professional experience
Work History
Cashier
99cents
04.2023 - 11.2023
- Enhanced customer satisfaction by addressing inquiries regarding store policies with professionalism.
- Resolved customer concerns effectively, contributing to a positive shopping environment.
- Utilized cash registers and POS systems to accurately process customer transactions and orders.
- Maintained precise transaction records while ensuring efficient payment processing for all customers.
- Provided assistance in product selection, fostering a welcoming atmosphere for shoppers.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
Shift Leader
PolloLoco
06.2022 - 03.2023
- Supervision and direction of the team in charge
- Maintenance of order and cleanliness in the work area
- Compliance with company rules and protocols
- Attention to customer problems and inquires
- Personalized treatment and excellent customer service.
Cashier
Zankou Chicken
02.2021 - 05.2022
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed a lot of transactions per day with exceptional accuracy.
Manager
LAX TACOS
02.2019 - 12.2020
- Ensured role coverage by training employees on various job positions.
- Successfully recruited qualified candidates to fill open job vacancies.
- Monitored supplier operations to ensure quality and contract compliance.
- Maintained high cleanliness standards for store, parking lot, and stockroom.
- Supervised daily staff activities to enhance operational efficiency.
Cashier
Carl's Jr
01.2018 - 12.2018
- Ensured customer satisfaction by inspecting items and securing replacements.
- Addressed and resolved customer complaints, escalating urgent issues as necessary.
- Efficiently processed payments using cash register, providing accurate change promptly.
- Collaborated with front-end staff to enhance overall customer service experience.
Cashier
McDonald's Restaurant
03.2017 - 10.2017
- Ensured accurate transactions by operating cash register and providing correct change.
- Maintained cleanliness and organization to enhance productivity during daily recovery tasks.
- Guided customers in locating products while addressing inquiries and providing recommendations.
- Protected merchandise by properly wrapping items and securely bagging purchases.
Education
GED -
08.2020
Skills
- Honesty
- Excellent customer service
- POS Systems
- Teamwork
- Microsoft Excel
- Verbal Communication
Languages
English
Advanced
Spanish
Native
Timeline
Cashier - 99cents
04.2023 - 11.2023
Shift Leader - PolloLoco
06.2022 - 03.2023
Cashier - Zankou Chicken
02.2021 - 05.2022
Manager - LAX TACOS
02.2019 - 12.2020
Cashier - Carl's Jr
01.2018 - 12.2018
Cashier - McDonald's Restaurant
03.2017 - 10.2017
Los Angeles Southwest College - GED,