Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
Sandra Hernandez

Sandra Hernandez

Bakersfield,CA

Summary

Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.

Dynamic retail professional committed to outstanding customer service. Highly proficient in handling money and operating POS systems.

Overview

7
7
years of professional experience

Work History

Cashier

99cents
04.2023 - 11.2023
  • Enhanced customer satisfaction by addressing inquiries regarding store policies with professionalism.
  • Resolved customer concerns effectively, contributing to a positive shopping environment.
  • Utilized cash registers and POS systems to accurately process customer transactions and orders.
  • Maintained precise transaction records while ensuring efficient payment processing for all customers.
  • Provided assistance in product selection, fostering a welcoming atmosphere for shoppers.
  • Collaborated with team members to streamline checkout procedures, reducing wait times for customers.

Shift Leader

PolloLoco
06.2022 - 03.2023
  • Supervision and direction of the team in charge
  • Maintenance of order and cleanliness in the work area
  • Compliance with company rules and protocols
  • Attention to customer problems and inquires
  • Personalized treatment and excellent customer service.

Cashier

Zankou Chicken
02.2021 - 05.2022
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed a lot of transactions per day with exceptional accuracy.

Manager

LAX TACOS
02.2019 - 12.2020
  • Ensured role coverage by training employees on various job positions.
  • Successfully recruited qualified candidates to fill open job vacancies.
  • Monitored supplier operations to ensure quality and contract compliance.
  • Maintained high cleanliness standards for store, parking lot, and stockroom.
  • Supervised daily staff activities to enhance operational efficiency.

Cashier

Carl's Jr
01.2018 - 12.2018
  • Ensured customer satisfaction by inspecting items and securing replacements.
  • Addressed and resolved customer complaints, escalating urgent issues as necessary.
  • Efficiently processed payments using cash register, providing accurate change promptly.
  • Collaborated with front-end staff to enhance overall customer service experience.

Cashier

McDonald's Restaurant
03.2017 - 10.2017
  • Ensured accurate transactions by operating cash register and providing correct change.
  • Maintained cleanliness and organization to enhance productivity during daily recovery tasks.
  • Guided customers in locating products while addressing inquiries and providing recommendations.
  • Protected merchandise by properly wrapping items and securely bagging purchases.

Education

GED -

Los Angeles Southwest College, Los Angeles, California
08.2020

Skills

  • Honesty
  • Excellent customer service
  • POS Systems
  • Teamwork
  • Microsoft Excel
  • Verbal Communication

Languages

English
Advanced
Spanish
Native

Timeline

Cashier - 99cents
04.2023 - 11.2023
Shift Leader - PolloLoco
06.2022 - 03.2023
Cashier - Zankou Chicken
02.2021 - 05.2022
Manager - LAX TACOS
02.2019 - 12.2020
Cashier - Carl's Jr
01.2018 - 12.2018
Cashier - McDonald's Restaurant
03.2017 - 10.2017
Los Angeles Southwest College - GED,

Personal Information

Sandra Hernandez