Sandra Hernandez
Ferris,TX
Summary
Results-driven leader with expertise in team management and operational oversight, ensuring seamless branch operations and high customer satisfaction. Proven track record in identifying improvement areas and implementing solutions to enhance revenue and reduce costs. Seeking to apply organizational skills and dedication as Assistant Branch Manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Resource One Credit Union
Dallas, TX
01.2022 - 02.2025
- Managed daily branch operations involving opening and closing procedures, customer service, cash handling, and administrative tasks.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Delivered leadership to guarantee exceptional customer service through coaching, training, and mentoring of staff members.
- Enforced branch compliance with audit and regulatory procedures.
- Implemented strategies to improve branch performance by increasing sales volume, profitability, and reducing costs.
- Generated reports analyzing branch performance metrics such as deposits, withdrawals, and loan applications.
- Maintained knowledge of banking products and services in order to effectively assist customers with their financial needs.
Member Experience Representative
Resource One Credit Union
Dallas, TX
03.2019 - 09.2021
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively.
- Utilized problem-solving skills to identify solutions for difficult customer issues.
- Identified customer needs and presented solutions to maximize satisfaction and loyalty.
- Achieved or exceeded sales targets by effectively presenting products, services, or information.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
Spanish Bilingual Retail Banker II
Woodforest Bank
Dallas, TX
06.2016 - 12.2018
- Assisted customers in opening new accounts, processing deposits and withdrawals, and resolving account discrepancies.
- Educated customers on the benefits of online banking services through one-on-one demonstrations.
- Developed strong relationships with customers by providing exceptional service throughout the entire transaction.
- Worked collaboratively with staff members to ensure compliance with banking regulations and policies.
- Provided support to colleagues in order to meet team goals efficiently.
Marketing Specialist
Malcolm Bihm State Farm
Lancaster, TX
04.2015 - 08.2015
- Engaged with social media followers and promoted products and events through giveaways and promotional sales.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Informed and coordinated marketing strategy and assets to align with product releases.
Customer Service Representative
TeleTech Holdings
Ennis, TX
10.2014 - 04.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
Cashier
Diary Queen
Ferris, TX
01.2013 - 01.2014
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Collected payments and provided accurate change.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
HIGH SCHOOL DIPLOMA -
Ferris High School
Ferris06.2014
Skills
- Relationship management
- Financial sales expertise
- Team development
- Loan processing
- Operations oversight
- Audit compliance
- Notary services
- IRA operations knowledge
- Team leadership
- Operational management
Volunteer Experience
- Served meals at soup kitchens and food pantries to alleviate hunger in the community.
- Held clothing drives to receive donated goods from donors for less fortunate residents.
- Provided support at community events, including setup, coordination, and cleanup.
Languages
Spanish
Full Professional
Certification
Public Notary
Timeline
Assistant Branch Manager
Resource One Credit Union
01.2022 - 02.2025
Member Experience Representative
Resource One Credit Union
03.2019 - 09.2021
Spanish Bilingual Retail Banker II
Woodforest Bank
06.2016 - 12.2018
Marketing Specialist
Malcolm Bihm State Farm
04.2015 - 08.2015
Customer Service Representative
TeleTech Holdings
10.2014 - 04.2015
Cashier
Diary Queen
01.2013 - 01.2014
HIGH SCHOOL DIPLOMA -
Ferris High School