Sandy Herndon
Tax Examiner
Poteet,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals In servicing customer telephone and correspondence inquiries.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Diligent, detail-oriented and experienced Customer Service Representative offering solid understanding of legal and regulatory issues surrounding customer inquiries and response activities to correspondence and telephone inquiries.
Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Tax Examining Technician
Department Of Treasury
12.2004 - 07.2018
- Enhanced taxpayer compliance by accurately processing tax returns and identifying discrepancies.
- Increased efficiency in the examination process by maintaining thorough documentation and organization of taxpayer records.
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
- Collaborated with team members to ensure timely resolution of tax issues and improve overall workflow efficiency.
- Facilitated accurate reporting for taxpayers by reviewing financial documents and ensuring proper application of tax laws and regulations.
- Supported the audit process by meticulously examining financial statements, identifying potential errors, and recommending corrective actions.
- Promoted voluntary compliance among taxpayers by clearly explaining obligations under the law during communications.
- Provided support to colleagues when needed, sharing knowledge on best practices within the field.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Telephone Customer Service Representative
Department Of Treasury
02.2001 - 12.2004
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Contributed to team success by assisting colleagues in handling complex or escalated calls as needed.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
- Managed high-stress situations calmly, demonstrating empathy while working towards mutually beneficial resolutions for both the company and the customer.
- Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
- Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
- Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Office Manager
WesTech Dental Laboratory
10.1994 - 02.2001
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
BBA - Accounting And Business Management
The University of Texas At San Antonio
San Antonio, TXAssociate of Arts - Accounting And Business Management
Southwest Texas Junior College
Uvalde, TXSkills
- Organizational Abilities
- Financial Statements
- Tax Law Knowledge
- Data Entry Proficiency
- Document Review
- Tax Software Familiarity
- Regulatory Compliance
- Decision Making
- Attention to Detail
- Fraud Detection
- Customer Service
- Conflict Resolution
- Computer Literacy
- Time Management
- Research Capabilities
Timeline
Tax Examining Technician
Department Of Treasury
12.2004 - 07.2018
Telephone Customer Service Representative
Department Of Treasury
02.2001 - 12.2004
Office Manager
WesTech Dental Laboratory
10.1994 - 02.2001
BBA - Accounting And Business Management
The University of Texas At San Antonio
Associate of Arts - Accounting And Business Management
Southwest Texas Junior College
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