Sandra Hersey
Sierra Vista,AZ
Summary
I am highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
43
43
years of professional experience
Work History
Receptionist
Brookdale Senior Living Facility
Tucson, Arizona
03.2024 - 06.2024
- Monitored the computer for tenant/staff emergency pull cord notifications.
- Followed Brookdale's procedures in case of an emergency cord pull.
- Greeted and assisted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming package distribution, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including filling out work orders, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served possible future tenants by greeting, welcoming and directing to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Sorted incoming tenant packages and directed to correct personnel each day.
- Knowledge of emergency response drills and of safety procedures.
- Maintained my Brookdale annual training.
- 2nd shift duties were to secure the building.
Management Analyst
Civil Service/R W Bliss Army Health Clinic
Fort Huachuca, AZ
03.2008 - 01.2020
- On a monthly basis I conducted data analysis, developed reports and presented findings to senior management.
- Provided technical support in the development of strategic planning initiatives.
- Monitored performance metrics against established standards and benchmarks.
- Performed quality assurance reviews of departmental activities.
- Gathered and analyzed financial information to develop budgets and forecasts.
Central Appointment Lead
Civil Service/ R W Bliss Army Health Clinic
Fort Huachuca, AZ
01.2000 - 03.2008
- Created work schedules for 20+ medical clinical employees
- Scheduled various appointments for 18+ doctors, physician assistants and nurse practitioners
- Provided support to the various clinic that were short on staff
- Maintained training and guidance to staff on monitoring processes and procedures.
- Participated in audits conducted by regulatory agencies or sponsors (Joint Commission)
- Identified gaps in the appointment process and developed solutions to address them.
- Participated in meetings with internal teams and external partners regarding monitoring activities and best practices.
Medical Records Clerk/Lead Med Clerk
Civil Service/R W Bliss Army Health Clinic
Fort Huachuca, AZ
10.1981 - 01.2000
- Managed all paperwork and accurately filed each piece in accordance with Army Regulations and a strict Standard Of Procedure.
- Reviewed existing records for any updates and/or improvements.
- Processed incoming mail by sorting, logging, and filing appropriately.
- Created new folders for incoming records requests as necessary.
- Implemented security protocols to protect confidential information with The Privacy Act and Health Insurance Portability and Accountability Act HIPAA.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-1980
Skills
- Organizational Development
- Client Relationship Management
- Policy Analysis
- Business Process Improvement
- Problem-Solving Aptitude
- Analytical Skills
- Analytical Thinking
- Active Listening
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Relationship Building
- Adaptability
- Data Collection
- Task Prioritization
- Attention to Detail
- Continuous Improvement
- Multitasking
- Trend Analysis
- Self Motivation
Timeline
Receptionist
Brookdale Senior Living Facility
03.2024 - 06.2024
Management Analyst
Civil Service/R W Bliss Army Health Clinic
03.2008 - 01.2020
Central Appointment Lead
Civil Service/ R W Bliss Army Health Clinic
01.2000 - 03.2008
Medical Records Clerk/Lead Med Clerk
Civil Service/R W Bliss Army Health Clinic
10.1981 - 01.2000
High School Diploma -
Buena High School