Sandra Hess
Petersburg,Pennsylvania
Summary
Experienced Certified Veterinary Technician with skills in improving service, performance, and safety. Knowledge of patient care and procedural changes to benefit outcomes. Expertise in training, compliance, inventory management, and client communication. Seeking to leverage my abilities to enhance operations and patient care in a veterinary or related setting.
Overview
20
20
years of professional experience
Work History
Hospital Operations Manager
Centre Animal Hospital
01.2022 - 10.2024
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
Inventory Specialist
Centre Animal Hospital
08.2010 - 10.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Reduced waste by identifying and addressing issues in stock rotation practices.
Certified Veterinary Technician
Centre Animal Hospital
04.2005 - 10.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Contributed to team success with excellent communication skills and collaboration in multidisciplinary veterinary teams.
- Enhanced patient care by conducting thorough diagnostic tests and analyzing results accurately.
- Managed inventory effectively by tracking medications and supplies, preventing shortages or wastage.
- Educated pet owners on proper animal care practices, contributing to better long-term pet health outcomes.
- Collaborated with veterinarians on treatment plans for patients with chronic conditions, resulting in improved quality of life for pets.
- Increased the accuracy of diagnoses by proficiently operating various laboratory equipment for sample analysis.
- Maintained a clean and sanitary environment by adhering to strict infection control protocols.
- Offered support to grieving clients during end-of-life discussions and euthanasia procedures, demonstrating empathy and understanding.
- Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care.
- Conducted dental cleanings under veterinarian supervision to maintain oral health in patients.
- Improved clinic efficiency by maintaining organized medical records and updating patient information promptly.
- Participated in continuing education opportunities to stay current on industry advancements, ensuring the clinic provided up-to-date treatments and services.
- Promoted animal health through vaccination programs, routine examinations, and preventive treatments.
- Reduced patient stress during visits by utilizing low-stress handling techniques and creating a comfortable atmosphere.
- Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
- Prepared accurate billing statements for clients while addressing any questions or concerns about charges.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Ensured timely response to emergencies by providing immediate triage assessments and administering first aid when needed.
- Supported six veterinarians in private animal clinic.
- Streamlined appointment scheduling to optimize time management and increase overall client satisfaction.
Education
Associate of Applied Science - Veterinary Technology
Cedar Valley College
Lancaster, TX05-2018
Certificate - Business Management
Penn State University
State College, PASkills
- Operations Management
- Quality Improvement
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Critical Thinking
- Organizational Skills
- Self Motivation
Affiliations
- Free Free Elite Certified Professional
- Cat Friendly Veterinary Professional
Timeline
Hospital Operations Manager
Centre Animal Hospital
01.2022 - 10.2024
Inventory Specialist
Centre Animal Hospital
08.2010 - 10.2024
Certified Veterinary Technician
Centre Animal Hospital
04.2005 - 10.2024
Associate of Applied Science - Veterinary Technology
Cedar Valley College
Certificate - Business Management
Penn State University
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