Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sandra Hidalgo

Roseville,CA

Summary

Experienced customer service manager with over 10 years of expertise in team leadership, staff development, and operational excellence. Skilled in resolving customer concerns, implementing service improvement programs, and coaching employees to achieve strong performance. Adept at maintaining compliance, creating reports, and driving customer satisfaction through strategic planning and effective communication.

Overview

12
12
years of professional experience

Work History

Manager

Curves Roseville SW
Roseville, CA
03.2013 - 01.2025
  • Implemented customer service excellence program, increasing team engagement and satisfaction.
  • Conducted performance reviews and provided coaching to improve team effectiveness and morale.
  • Ensured compliance with regulatory standards by conducting audits and training staff.
  • Generated monthly operational reports to assist senior management in decision-making.
  • Led daily operations by managing opening, closing, and shift transitions, ensuring smooth workflow.

Education

Associate of Applied Science - Information Technology

Heald College
Roseville, CA
04-2001

Skills

  • Employee coaching
  • Conflict resolution
  • Conflict resolution
  • Performance management
  • Report generation
  • Team leadership
  • Time management
  • Strategic planning
  • Effective communication
  • Problem solving
  • Team motivation
  • Operational Oversight
  • Regulatory compliance
  • Process improvement

Affiliations

  • Content Creation
  • Voiceover Work
  • Crochet/Knitting
  • Reading

References

References available upon request.

Timeline

Manager

Curves Roseville SW
03.2013 - 01.2025

Associate of Applied Science - Information Technology

Heald College

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Sandra Hidalgo