Sandra Hill

Production Control Analyst Lead (11/2023 - 03/2024)

Production Control Supervisor (05/2020 - 11/2023)

Production Control Analyst (07/2012 - 05/2020)

Claims Processor (06/2020 - 07/2012)

Duties: as PC Supervisor

• Responsible for the hiring, training, daily work assignments of six Production Control Analysts on 3rd shift - 11:00pm - 7:30am. Worked 40 Hours Weekly.
• Responsible for insuring IBM Production Job cycles completed in a timely manner.
• Responsible for insuring Unix/Linux Mainframe job cycles completed in a timely manner.
• As Analyst, created documentation as I was being trained. Trained new employees using this training documentation.
• Lead team in creating Knowledge Base Articles in ServiceNow and ABCBS Sharepoint site to document steps needed to perform each daily, weekly, monthly, quarterly and yearly tasks.
• Created applications to increase efficiency of daily tasks.
• Served as Duty Manager on specific weekends.

Reason for Leaving: Will be laid off on 3/28/2024 due to company reduction in staff. Eligible for rehire.

• Oversaw IT department operations and training.
• Communicated regularly with customers concerning data exchange and technology integration.
• Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
• Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
• Improved team collaboration with the implementation of advanced communication tools and platforms.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
• Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Created and terminated user's accounts from start to finish in business applications.
• Oversaw daily performance of computer systems and immediately responded to network, pc, telephone and printer issues to keep network up and running.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Trained and supervised the Network Technician.
• Maintained interconnectivity between all applications used in the hotel to include PCs, laptops, POS Terminals, network connections. Used Dell Servers, PCs and Laptops, Dell and HP Printers, IBM Server for LotusNotes and Micros Point-of-Sale terminals.
• Maintained Servers and peripherals including Checkpoint Secure VPN, KVM, Remote Access, VNC, Telnet. Applications include Epitome (room booking/status software), Lotus Notes, Novel 6.5 network server, Delphi (convention event booking software) and MAS90 (purchasing/inventory)
• Implemented the use of Symantec Ghost Suite to image user data and preferences for transferring to new PCs/laptops
• Researched and recommended purchase of new servers, PCs, printers, and software.
• Acted as a Tier II Help Desk Technician for in-house guest’s internet connectivity issues.
• Coordinated with vendor to implement new Point of Sale server, terminals, printers and application for all outlets in Hotel, including restaurant and gift shop.
• Made all adds/changes/updates to voicemail system, including adding/changing user display on appliances.

Reason for Leaving: Laid off due to cost control. Little Rock location is now closed. Original owner, Belz Corp. of Memphis, TN.

Desktop Support Specialist – IT Department Help Desk (04/01 – 09/04)

Customer Service Download Desk – Part-Time Help Desk (05/00 – 04/01)

• Supported 40 users on Windows 95, 98 and 2000 operating system problems.
• Backed up databases and servers using Symantec Backup Exec and data tape media.
• Trained new employees on software and duties to import raw data from labs into database.
• Responsible for all issues related to Microsoft software applications.
• Setup Exchange accounts for new users and trained users on Outlook program.
• Set-up new user accounts on Windows NT 4.0 server.
• Performed routine maintenance on primarily Gateway computers, and HP Printers.
• Performed software and hardware upgrades.
• Assisted clients with upgrades and training on in-house database software.
• Performed resets on client database software.
• Acted as liaison between the Customer Service Department and the in-house programmer to improve software.
• Generated reports using Crystal Reports software and SQL databases.
• Responsible for training users on new database software
• Created training manual for the download desk. This enabled all CSRs to work the download desk on the weekend.
• Worked part-time for Customer Service downloading drug test lab results and importing into database.

Reason for Leaving: Laid off due to Little Rock office closing. Home office was in Alpharetta, GA, or Los Angeles, CA. Bought out by Lexus Nexus.