Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Sandra Hilliard

Sandra Hilliard

Executive Director
Petaluma,CA

Summary

Successful Regional Manager and Executive Director with over 19 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-culture team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Executive Director

Bright Horizons Family Solutions
San Francisco, CA
10.2020 - Current
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

Regional Manager

Bright Horizons Family Solutions
Watertown, MA
10.2003 - 04.2020
  • Established and maintained operational standards for 8 schools in the Marin County and San Francisco locations.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Held monthly meetings with directors
  • Established and maintained operational standards for 8 locations
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results

Education

Bachelor of Science - Business Administration And Management

Dominican University of California
San Rafael, CA
12.1999

Skills

  • Effective Communicator and Public Speaker
  • Industry Expertise
  • Annual Planning
  • Change and Growth Management
  • Employee Motivation and Performance
  • Leadership and People Development
  • Building Trust with Clients
  • Performance Feedback
  • Operational Efficiency
  • Team Leadership
  • Mission and Vision

Certification

Early Childhood Education Teachers Permit

Additional Information

CPR and First Aid Certified

Health and Safety certificate

Timeline

Executive Director

Bright Horizons Family Solutions
10.2020 - Current

Regional Manager

Bright Horizons Family Solutions
10.2003 - 04.2020

Bachelor of Science - Business Administration And Management

Dominican University of California
Sandra HilliardExecutive Director