Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Sandra Hindu

Norco,CA

Summary

Dedicated Human Resources Manager experience with a proven record of effectively improving HR Departments’ efficiencies and productivity. Excellent personal communication, organization skills and passion for people will positively impact the business served under my leadership. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

14
14
years of professional experience

Work History

Human Resources Manager

La Surtidora Cash & Carry, Inc.
07.2022 - Current
  • Manage HR Department (WC, Safety, payroll, benefits & recruiting) for 100+ employee company
  • Develops training materials and performance management programs to help ensure employees understand their job responsibilities
  • Directs the ongoing development of the Human Resources Department, as well as ongoing personal development
  • Creates a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
  • Investigates employee issues and conflicts and brings them to resolution
  • Ensures the organization’s compliance with local, state, and federal regulations
  • Develops and implements new or modified policies and procedures, including but not limited to recruiting and hiring, training and development, labor relations and retention, succession planning, safety and health, worker’s compensation, employee compensation and benefits, and ADA/EEO compliance
  • Manages, directs, and conducts interviews, testing, orientation, and training programs, and exit interviews
  • Ensures legal compliance by maintaining records, and by monitoring and implementing human resource federal and state requirements
  • Leads investigation into sexual harassment, discrimination, and other high-level complaints
  • Monitors records for compliance with OSHA requirements, I-9 forms, and immigration
  • Monitors employee appraisals and conducts job evaluations
  • Manages claims consistent with customers and employee injuries and corporate policies, procedures, and standard methodologies and in accordance with any statutory, regulatory and ethics requirements
  • Plans, recommend, reserve, and execute file strategies on assigned claims in a manner consistent with corporate claim policies and procedures
  • Manages WC program including but not limited to directing appropriate medical care, litigation management, excessive reporting, timely completion of diaries and full file documentation
  • Conducts a thorough analysis and investigation of employee or customer injuries, to accurately report to WC or General Liability claim adjuster, ensuring accurate, timely, and appropriately delivery of workers’ compensation benefits in accordance with California laws
  • Determines necessity and manages independent adjusters and investigators
  • Work with the Store Directors in maintaining and accomplishing Safety Incentive to 365+ days without no loss time and safety
  • Assists and participates in Open Claim Reviews
  • Maintains and updates job requirements and descriptions for all positions.

Human Resources Manager

Yucaipa Trading Co., dba Rio Ranch Market
10.2020 - 07.2023
  • Manage HR Department (WC, Safety, payroll, benefits & recruiting) for 405+ employee company
  • Develops training materials and performance management programs to help ensure employees understand their job responsibilities
  • Directs the ongoing development of the Human Resources Department, as well as ongoing personal development
  • Creates a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
  • Investigates employee issues and conflicts and brings them to resolution
  • Ensures the organization’s compliance with local, state, and federal regulations
  • Develops and implements new or modified policies and procedures, including but not limited to recruiting and hiring, training and development, labor relations and retention, succession planning, safety and health, worker’s compensation, employee compensation and benefits, and ADA/EEO compliance
  • Manages, directs, and conducts interviews, testing, orientation, and training programs, and exit interviews
  • Ensures legal compliance by maintaining records, and by monitoring and implementing human resource federal and state requirements
  • Leads investigation into sexual harassment, discrimination, and other high-level complaints
  • Monitors records for compliance with OSHA requirements, I-9 forms, and immigration
  • Monitors employee appraisals and conducts job evaluations
  • Manages claims consistent with customers and employee injuries and corporate policies, procedures, and standard methodologies and in accordance with any statutory, regulatory and ethics requirements
  • Plans, recommend, reserve, and execute file strategies on assigned claims in a manner consistent with corporate claim policies and procedures
  • Manages WC program including but not limited to directing appropriate medical care, litigation management, excessive reporting, timely completion of diaries and full file documentation
  • Conducts a thorough analysis and investigation of employee or customer injuries, to accurately report to WC or General Liability claim adjuster, ensuring accurate, timely, and appropriately delivery of workers’ compensation benefits in accordance with California laws
  • Determines necessity and manages independent adjusters and investigators
  • Work with the Store Directors in maintaining and accomplishing Safety Incentive to 365+ days without no loss time and safety
  • Assists and participates in Open Claim Reviews
  • Maintains and updates job requirements and descriptions for all positions.

Director of Operations & Sales

Cloud Personnel LLC.
02.2018 - 10.2020
  • Managed branch operations (staffing, human resources, payroll, public relations, sales, safety, benefits & compensation, monitored workers’ comp claims, budgeting, collection duties, and ensured accurate and timely submission of payroll documents)
  • Managed a staff of 20 in house employees: successfully providing leadership in accordance with company’s policies, procedures
  • On-call after hours and weekends
  • Accountable for current client retention and growth, as well as the development of new business for increased branch billing
  • Completed accurate payroll processing for 500+ temporary employees
  • Identified qualified applicants, conducted screening interviews, administered tests, checked references, and evaluated applicant qualifications
  • Made job offers to associate explaining full job description, term of assignment, pay rate and benefits
  • Obtained complete and accurate information from clients placing job orders and matched the best temporary associate to the job order based on necessary skill set
  • Monitored associate activities at client site (tracking attendance, performance
  • Maintained current, accurate data in software to ensure accuracy of data
  • Conducted regular service calls to assigned clients to ensure quality of service
  • Led, guided, evaluated, motivated and counseled associates.

Regional Ops. & Sales Manager

North American Staffing/Diverse Business Solutions (DBS sold to Cloud Personnel)
10.2014 - 02.2018
  • Managed branch operations (staffing, human resources, payroll, public relations, sales, safety, benefits & compensation, monitored workers’ comp claims, budgeting, collection duties, and ensured accurate and timely submittal of payroll documents)
  • Managed inhouse staff of 16 employees: successfully providing leadership in accordance with company’s policies, procedures
  • On-call after hours and weekends
  • Accountable for current client retention and growth, as well as the development of new business for increased branch billing
  • Managed and processed accurate payroll processing for 1000+ temporary employees
  • Identified qualified applicants, conducted screening interviews, administered tests, checked references, and evaluated applicant qualifications
  • Made job offers to associate explaining full job description, term of assignment, pay rate and benefits
  • Obtained complete and accurate information from clients placing job orders and matched best temporary associate to the job order based on necessary skill set.

Regional Operations & Sales Manager

Beyond Staffing
03.2012 - 10.2014
  • Oversaw branch operations (staffing, human resources, payroll, public relations, sales, safety, benefits & compensation, monitored workers’ comp claims, budgeting, collection duties, and ensured accurate and timely submittal of payroll documents)
  • Managed a staff of 12 employees: successfully providing leadership in accordance with company’s policies, procedures
  • On-call after hours and weekends
  • Accountable for current client retention and growth, as well as the development of new business for increased branch billing
  • Completed accurate payroll processing for 500+ temporary employees
  • Identified qualified applicants, conducted screening interviews, administered tests, checked references, and evaluated applicant qualifications
  • Made job offers to associate explaining full job description, term of assignment, pay rate and benefits
  • Obtained complete and accurate information from clients placing job orders and matched best temporary associate to the job order based on necessary skill set
  • Monitored associate activities at client site (tracking attendance, performance
  • Maintained current, accurate data in “UATT Attend” software to ensure accuracy of data
  • Conducted regular service calls to assigned clients to ensure quality of service.

Human Resources Manager

Eclipse RV
09.2010 - 03.2012
  • Ensured legal compliance by maintaining records, and by monitoring and implementing human resource federal and state requirements
  • Developed training materials and performance management programs to help ensure employees understood their job responsibilities
  • Created a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
  • Ensured the organization’s compliance with local, state, and federal regulations
  • Developed and implemented new or modified policies and procedures, including but not limited to recruiting and hiring, training and development, labor relations and retention, succession planning, safety and health, worker’s compensation, employee compensation and benefits, and ADA/EEO compliance
  • Managed, directed, and conducted interviews, testing, orientation, and training programs, and exit interviews
  • Lead investigation into sexual harassment, discrimination, and other high-level complaints
  • Managed and maintains payroll and personnel records
  • Verified submitted employee files are properly completed and signed verifies employee information is accurate and up to date for payroll purposes
  • Managed payroll to ensure accuracy and the efficient distribution of paychecks to employees
  • Monitored records and is compliant with OSHA requirements, I-9 forms, and immigration
  • Assisted and advised company management on Human Resources issues and policies
  • Improved manager and employee performance by counseling on potential dilemmas and providing solutions
  • Counseled and monitored management on progressive disciplinary methods and employment terminations
  • Conducted, investigated, and resolved employee grievances
  • Maintained and updated job requirements and descriptions for all positions
  • Represent Human Resources in conferences, seminars, and job fairs.

Education

High School Diploma -

Garey High School

Certificate of Achievement - Business Mgmt. Business Administration

Mt. San Antonio College
06.2008

Skills

  • PAYCOM
  • ADP
  • Word, Excel, Microsoft Power Point & Microsoft Outlook
  • Company Leadership
  • Hiring and Onboarding
  • Recruitment Strategies
  • Data and Trends Analysis
  • Policy Enforcement & Development
  • Staff Training & Safety program development & Audits
  • Lockout-Tagout Procedures
  • Claims Evaluation
  • Regulations and compliance
  • Safety inspection & Incident Response
  • Training Program Development
  • Personal Protective Equipment
  • Incident & Accident Investigation & Reporting
  • Implementing policies
  • Performance Management
  • Developing training programs
  • Customer Relations
  • Organizational Skills
  • Friendly, Positive Attitude, Multitasking
  • Recordkeeping
  • Problem Resolution
  • Dependable, Responsible & Self-Directed
  • Verbal Communication
  • Employee Relations
  • Operations Management
  • Compensation and benefits
  • Staff Management
  • Employee Handbook Development
  • Training programs
  • Onboarding and Orientation
  • Online position posting
  • Leadership Training and Development
  • Employment Record Verification
  • Coaching and Mentoring
  • Exit Interviews and Processes
  • Employee Retention
  • Benefits Administration
  • Payroll Processing
  • HR analytics
  • Confidential Document Control
  • Unemployment Claims
  • Employee Recognition Programs
  • Regulatory Compliance

References

Upon Request

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Human Resources Manager

La Surtidora Cash & Carry, Inc.
07.2022 - Current

Human Resources Manager

Yucaipa Trading Co., dba Rio Ranch Market
10.2020 - 07.2023

Director of Operations & Sales

Cloud Personnel LLC.
02.2018 - 10.2020

Regional Ops. & Sales Manager

North American Staffing/Diverse Business Solutions (DBS sold to Cloud Personnel)
10.2014 - 02.2018

Regional Operations & Sales Manager

Beyond Staffing
03.2012 - 10.2014

Human Resources Manager

Eclipse RV
09.2010 - 03.2012

High School Diploma -

Garey High School

Certificate of Achievement - Business Mgmt. Business Administration

Mt. San Antonio College

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Sandra Hindu