Sandra Holguin
Stockton,CA
Summary
Dynamic Certified Medical Assistant with extensive experience at Palo Alto Medical Foundation, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency and patient satisfaction through effective scheduling and compassionate communication. Skilled in electronic health records and dedicated to maintaining HIPAA compliance while fostering a welcoming environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Palo Alto Medical Foundation
01.2022 - Current
- Assisted in patient intake processes, ensuring accurate data entry and efficient workflow.
- Supported healthcare team by preparing examination rooms and sterilizing equipment.
- Maintained patient records using electronic health record systems for easy access and updates.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Coordinated appointment scheduling, reducing wait times and improving patient satisfaction.
- Conducted preliminary health assessments, capturing vital signs and documenting findings accurately.
- Collaborated with physicians and nursing staff to streamline communication and improve patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Sutter Gould Medical
08.2000 - 01.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Maintained patient records using electronic health record systems for easy access and updates.
- Coordinated appointment scheduling, reducing wait times and improving patient satisfaction.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Education
Medical Assistant - Medical Assistant
Andon College
Stockton, CA06-2000
GED -
Stockton School For Adults
Stockton, CA06-1995
Skills
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Wound care
- Inventory and supply management
- Time management
- Multitasking and organization
- Verbal and written communication
- Patient education
- Injection administration
- Treatment setup
- Clinical applications
- Customer relationship management (CRM)
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Professional Working
Timeline
Certified Medical Assistant
Palo Alto Medical Foundation
01.2022 - Current
Certified Medical Assistant
Sutter Gould Medical
08.2000 - 01.2022
Medical Assistant - Medical Assistant
Andon College
GED -
Stockton School For Adults