Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Sandra Holliday

Greenville,SC

Summary

Analytical, dedicated Shipping and Receiving Team Lead man with 10 years of experience providing leadership and direction to employees, teams, and departments

Overview

24
24
years of professional experience

Work History

Shipping Team Lead

Pratt Institute | SC
GREENVILLE
10.2018 - Current
  • Manage international shipping - coordinate documentation, commercial invoices, letters of credit, NAFTA, certificates of origin
  • Maintain compliance with company policies, safety standards, good housekeeping practices, ISO, OSHA, and other government regulations
  • Used FedEx,and multiple LTL Carriers .
  • Maintain hazmat records as necessary
  • Coordinate shipping department logistics to ensure on-time deliveries while maintaining excellent product quality
  • Communicate with international forwarders for quotes and scheduling of pickup and estimate delivery times
  • Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity
  • Develop new processes and procedures relate to the MRP system to improve receiving and inventory tractability reducing delays in manufacturing
  • Produce ISO work instruction manual for the shipping process
  • Perform quality checks and inspections to generate QC reports
  • Negotiate bulk shipping discounts with vendors, carriers and forwarders
  • Prepare BOL, inspect order for correct routing, quantities, and destination
  • Schedule trucks for LTL freight orders and ensure on time pickup and delivery
  • Record accurate and proper information on BOL while maintaining the integrity of control numbers
  • Train new employees on proper QC procedures relate to shipping all photo and video equipment
  • Stay in contact with LTL dispatchers and relay the number a trucks and times for pick up
  • Receive all incoming packages and deliver them to proper individual, also enter them into ERP database
  • Train and assist employees in the use of RF equipment and problem solve any issues that might arise
  • Complete daily operational tasks using RF technology.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Human Resources Generalist

ZF Transmissions LLC
, SC
04.2017 - 10.2018
  • Directed the implementation of new HR processes including 360-degree feedback and performance management
  • Managed interviews, hiring paperwork, and onboarding for additional staff
  • Updated employee handbooks and employee handbook review documents
  • Created, maintained, and updated employee job descriptions
  • Advised managers on effective employee performance management
  • Recruited clients, some international, for face-to-face interviews
  • Hosted employee retreats, morale events, and company picnics to celebrate company anniversaries, birthdays, and other milestones
  • Maintained a comprehensive database of employee and contractor information
  • Developed a career advancement program focused on employee satisfaction and retention
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Facilitated criminal background check process for new hires.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Improved operational processes resulting in productivity increase in HR department.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Verified that vendors received timely enrollment information, changes and terminations.
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
  • Built comprehensive employee recruiting strategy.
  • Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
  • Implemented company's first sourcing tracking system.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.

Receiving Clerk

ZF Transmissions LLC
, SC
07.2013 - 08.2017
  • Met all responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts, collecting and depositing payments, and billing customers
  • Resolved an average of 30 outstanding customer inquiries each week, resulting in an average reduction of [x]% in the number of customer complaints
  • Managed a team of 8 junior clerks and a team of 5 senior clerks
  • Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Double-checked cargo inventories and documentation for accuracy.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Generated periodic reports to track shipment activities and prepare for delays.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than 800 packages per day.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Administrative Assistant

Greenville Technical College | SC
Greenville
06.2008 - 05.2011
  • Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects
  • Provide Administrative support to the logistics and campus mail service teams
  • Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions for the campus mail service, shipping and receiving department and postal accounts
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Data Entry, creating spreadsheets and other duties as assigned
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
  • Maintained a high level of professionalism and provided excellent customer service to all company clients
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.

Procurement Coordinator

Woven Electronics | SC
Simpsonville
01.2000 - 06.2008
  • 54Provide Administrative Support to the Planning/Purchasing Manager and buyers
  • Prepared defective products for return to vendors through RMA process
  • Inventory Control data entry into MAPIC and SAP system
  • Maintained records of materials, pricing, inventory and delivery
  • Created spreadsheets to compare pricing, specifications and delivery dates
  • Corresponded with suppliers for quotations
  • Prepared purchase orders
  • Preformed buying duties assigned by planning/purchasing manager
  • Scanned and copied blueprints and other engineering drawing to prepare work orders for the manufacturing teams
  • Reviewed requisitions and specifications to obtain competitive quotations from vendors
  • Prepared, tabulated, and analyzed bids to determine lowest and best bidders
  • Prepared and placed purchase orders
  • Prepared bid and proposal specifications based on research of organizational needs
  • Reviewed technical specifications and contracts for purchase of goods and services in conformity with purchasing policies of the company
  • Established good working relationships with vendors through personal and telephone contact
  • Discussed and resolved problems regarding delayed delivery dates
  • Returned damaged or incorrect items to vendors
  • Responded to employee requests, inquiries, and problems regarding uniform issuance, office supplies, repair services, or costs of items
  • Performed data analysis and provided recommendations for new product development
  • Negotiated with vendors on freight costs, cutting shipping prices by 30%.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Oversaw inventory control, accounting, and supply reports.
  • Analyzed market trends and identified optimal sources of supply to maximize cost savings.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Researched and identified potential new suppliers to increase vendor base.
  • Negotiated with vendors on freight costs, cutting shipping prices by 45%.
  • Collaborated with stakeholders to align supply chain processes with organizational goals.
  • Evaluated supplier performance and identified areas for improvement.
  • Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
  • Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
  • Monitored pricing trends and negotiated pricing to optimize profitability.
  • Utilized software to order, track and invoice product shipments.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Managed database of vendor details and pricing information to maintain organization.
  • Implemented policies and procedures for optimal purchasing methods and cost control.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
  • Reduced production downtime by overseeing quality control and assembly.
  • Negotiated with vendors on freight costs, cutting shipping prices by 45%.

Education

Prominent coursework: Intro to Computer Science 101 Volunteered on a monthly basis to prepare meals at the local community food bank Certificates Sigma Six Lean Manufacturing - Business Administration and Computer Science, Business Administration

Greenville Technical College
01.2020

Skills

  • Customer service, Communication skills, Computer literacy, Time management, Microsoft excel, Documentation review, Leadership
  • Microsoft access, Microsoft word, Microsoft office, Microsoft powerpoint, Data collection, Risk management
  • Route Management
  • Quality control
  • Shipment planning
  • Organization and Time Management
  • Cultural Awareness
  • Critical Thinking
  • Data Entry
  • MS Office
  • Training and Development
  • Shipping and receiving
  • Active Listening
  • Excellent Communication
  • Inventory Auditing
  • Task Delegation
  • Shipping and Receiving
  • Product Movements
  • Recordkeeping Accuracy
  • OSHA Standards
  • Process Improvement Initiatives
  • Industry Best Practices
  • Computerized Maintenance Management Systems
  • Inventory Replenishment
  • Customer Inquiries
  • Customer Order Fulfillment
  • Professional Relationships
  • Performance Goals
  • Goods Transportation
  • Team Goals
  • Warehouse Fulfillment
  • Handheld Scanners
  • Efficient Routing
  • Corrective Actions
  • Warehouse Software Systems
  • Employee Evaluation
  • Incoming Shipments Review
  • Customer Satisfaction
  • Certified Forklift Driver
  • Team Meetings

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Shipping Team Lead

Pratt Institute | SC
10.2018 - Current

Human Resources Generalist

ZF Transmissions LLC
04.2017 - 10.2018

Receiving Clerk

ZF Transmissions LLC
07.2013 - 08.2017

Administrative Assistant

Greenville Technical College | SC
06.2008 - 05.2011

Procurement Coordinator

Woven Electronics | SC
01.2000 - 06.2008

Prominent coursework: Intro to Computer Science 101 Volunteered on a monthly basis to prepare meals at the local community food bank Certificates Sigma Six Lean Manufacturing - Business Administration and Computer Science, Business Administration

Greenville Technical College

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Sandra Holliday