Sandra Holloway
COLUMBUS,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
Work History
Agent Services Representative
Global Callcenter Solutions Inc.
Columbus, GA
09.2020 - Current
- Discussed projects, special requests and possible upgrades with customers.
- Provided account management for Comcast customers in Northwest region.
- Worked with local and national accounts to facilitate Comcast sales.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
Machine Operator
The Game/fitted hats
Phenix City, AL
02.2017 - 03.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Lubricated parts and performed minor maintenance to improve machine function.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Line Packer
Staffing Connections/Panasonic
COLUMBUS, GA
04.2011 - 10.2017
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Accomplished production goals by working with speed and accuracy.
- Examined and inspected containers, materials or products to meet quality specifications.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Assembled, lined and padded cartons and containers.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Loaded and unloaded items from machines, carts and dollies.
- Loaded materials and products into package processing equipment.
- Obtained, moved and sorted products and materials.
- Measured, weighed and counted products and materials.
- Sealed containers or materials using glues, fasteners and tape.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
- Staged loaded pallets with hand truck for fork truck pick-up.
- Marked and labeled containers, container tags or products using marking tools.
- Recorded product, packaging and order information on forms and records.
- Applied lids or close-ups in finalization of product.
- Unpacked, verified and recorded incoming merchandise or material.
- Transferred packaged product from packaging to recipient or stock.
- Transported packages to customers' vehicles.
- Assisted customers with shipping inquiries.
Room Service Attendant
Hilton Garden Inn Hotel
COLUMBUS, Georgia
07.2004 - 06.2010
- Performed cleaning duties and removed trays from hotel rooms.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Resolved guest concerns and issues quickly and effectively.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
- Replenished guest supplies and amenities and performed inventorying duties to replace low stock of products.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Followed up with guests regarding order quality to satisfaction.
- Delivered packages that arrived for guests and handled guests dry cleaning orders.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
Relief Operator
Bob's Candies
Albany, GA
06.1997 - 12.2003
- Maintained production and quality documentation.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Taught new employees machine operation techniques and important business procedures.
- Assessed and corrected jams in equipment.
- Handled various mechanical and technical machinery during manufacturing process.
- Monitored product flow through feed conveyor.
- Measured and graded batches of raw materials to feed into production machinery.
- Learned and followed safety and emergency procedures.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Rotated among various workstations, performing work necessary to meet production needs.
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Set up and operated production machinery according to specific standards and protocols of company.
- Produced quality products by palletizing, packaging and assembling finished items.
- Used hand trucks and forklifts to unload, load and transport items.
- Hand-assembled needed parts with bolts and screws.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Monitored production line, watching for pile-ups or jams.
- Met or exceeded target for on-time customer shipments.
- Used daily system logs to document production information, discussing issues with management.
- Measured and weighed items to meet quality standards and prevent waste.
- Classified defects from finished orders for record tracking and statistics.
Education
Bachelor of Science - Computer Engineering Technology
Strayer University
Washington, DC06.2026
Some College (No Degree) - Undetermined
Darton State College
Albany, GASkills
- Manufacturing Industry Regulations Knowledge
- Staff Training
- Customer Service
- Stock Management
- Coordination
- Calendaring
- Clerical Support
- Proofreading
- Research
- Route Management
- Quality Control
- Adaptive Team Player
- Product Sales
- Problem-Solving Abilities
- Product Knowledge
- Report Creation
- Report Generation
- Critical Thinking
- Materials Transport
- Complaint Resolution
- Scheduling
- Positive and Professional
- Microsoft Office Expertise
- Microsoft Outlook
- Retail Sales Customer Service
- Stocking and Replenishing
- Sales Expertise
- Stockroom Procedures
- Typing 50 WPM
- Active Listening
- Professional Telephone Demeanor
- Researching
- Data Collection
- Client Relations
- Grammar
- Courteous Demeanor
- Promotional Support
- Customer Relations
- Shipping and Receiving Understanding
- Creative Problem Solving
- Quality Assurance Controls
- Problem Resolution
- Data Entry
- Inbound and Outbound Calling
- Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Agent Services Representative
Global Callcenter Solutions Inc.
09.2020 - Current
Machine Operator
The Game/fitted hats
02.2017 - 03.2020
Line Packer
Staffing Connections/Panasonic
04.2011 - 10.2017
Room Service Attendant
Hilton Garden Inn Hotel
07.2004 - 06.2010
Relief Operator
Bob's Candies
06.1997 - 12.2003
Bachelor of Science - Computer Engineering Technology
Strayer University
Some College (No Degree) - Undetermined
Darton State College
Similar Profiles
Abrielle WalkerAbrielle Walker
Customer Service Representative at Global Payments-remoteCustomer Service Representative at Global Payments-remote
Norma C Villalobos HidalgoNorma C Villalobos Hidalgo
Customer Service Representative at Telecom CallCenterCustomer Service Representative at Telecom CallCenter
Tajay McTaggartTajay McTaggart
Sales Representative at advanced callcenter technologiesSales Representative at advanced callcenter technologies