Sandra Holt
Customer Service/Business Administration
Harrison,AR
Summary
Owned my own company from 1990-2004- McCutcheon Logging Company. Buying and selling timber and lumber. Also responsible for all equipment purchases for the company.
Volunteer for OOI, Ozark Opportunity Inc. and Sit on the board for Arkansas Jail Standards Committee.
Rock climbing, kayaking, hiking, reading and sewing are some of my hobbies.
Overview
18
18
years of professional experience
Work History
Customer Service / Account Representative
Essentra Components
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 20 calls and up to 60 emails and per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environment.
- Entered orders into Dynamics 365/MSS and BPCS computer database system.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Effectively communicated with customers about account changes,
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Administrative Assistant
Marion County Government
08.2015 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- prepared receivables for all departments under the county judge
- prepared payroll for the clerks office
- all new hire onboarding
- writing all ordinances and line item transfers.
- keeping ongoing inventory for all county equipment valued over $1000
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
CCMA
Skaggs Regional Medical Center
04.2004 - 02.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- ICD 9 /10 coding
- Setting up new clinics/ including stocking all items needed and personnel.
- scheduling payment plans
- Taking payments
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Monitored test accuracy using quality controls.
Education
CCMA
Challenge Test
Online CCMA08.2009
Enter A Different Degree - Medical
North Arkansas College
Harrison, AR12.2000
Certificate in Business - Accounting/Business
Twin Lakes Vo-Technical School
Harrison, AR12.1989
High School Diploma -
Jasper
Jasper , Arkansas05.1987
Skills
- Customer Satisfaction
- Correcting Discrepancies
- Billing Procedures
- Customer Experience
- Account Management
- Project Management
- Account Reconciliation
- Data Tracking
- Problem Resolution
- Communication and Negotiations
- Researching and Tracing
- Acquire New Business
- Regulatory Compliance
- Department Collaboration
- Organizational Skills
- Microsoft Office
- Statement Issuing
- Correspondence Writing
- Government Regulations
- Customer Engagement
- Government Lending
- Damage Claims
- Bill Processing
- Payment Scheduling
- Managing Delinquent Accounts
- Updating Customer Accounts
- Problem Identification
- Court Procedures
- Quality Standards Compliance
- Legal Research
- Process Payments
- Administration and Management
- Contract Law
- Market Research
- Overdue Balance Detection
- AR Aging Reports
- Customer Locating
- Legal Terminology
Timeline
Customer Service / Account Representative
Essentra Components
12.2021 - Current
Administrative Assistant
Marion County Government
08.2015 - 04.2021
CCMA
Skaggs Regional Medical Center
04.2004 - 02.2015
CCMA
Challenge Test
Enter A Different Degree - Medical
North Arkansas College
Certificate in Business - Accounting/Business
Twin Lakes Vo-Technical School
High School Diploma -
Jasper
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