Sandra Hop
Grand Rapids
Summary
Energetic and empathetic with passion for helping others achieve mental well-being. Equipped with solid foundation in therapeutic techniques and counseling methodologies, including cognitive-behavioral therapy and crisis intervention. Committed to fostering supportive and healing environment to promote client growth and resilience.
Overview
23
23
years of professional experience
Work History
Church Secretary/ Office Manager
Our Savior Lutheran Church and School
10.2017 - Current
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
- Coordinated facilities management, human resources and payroll.
- Managed accounts payable and receivable, ensuring timely payments and accurate billing.
- Improved employee and congregant satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
Insurance Auditor
Chlystek and White
01.2007 - 12.2012
- Assisted in the development of internal control procedures, strengthening the overall effectiveness of the audit process.
- Increased operational efficiency through regular monitoring of progress towards established audit objectives.
- Developed customized solutions based on unique client needs which led to improved policyholder experiences.
- Maintained up-to-date knowledge on industry standards, ensuring alignment with regulatory requirements during audits.
- Proactively addressed potential issues during audits by providing guidance on corrective actions to mitigate risks.
- Implemented process improvements that led to more accurate and timely completion of audits.
- Established strong relationships with clients through clear communication and professionalism, resulting in high client satisfaction rates.
- Developed comprehensive audit reports that provided valuable insights into risk management strategies.
Internal Liason/Customer Service Representative
Heartland Home Health Care, Hospice & IV Infusion
11.2001 - 10.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Expanded clientele base through networking events, marketing efforts, and strong referrals from satisfied clients.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new patients.
Education
Master of Arts - Licensed Professional Counseling
Concordia University Wisconsin
Mequon, WI05-2026
BBA - Management, Marketing And Finance
Grand Valley State University
Allendale, MI12-1999
Skills
- Community engagement
- Teamwork and collaboration
- Trauma-informed care
- Attention to detail
- Time management
- Verbal and written communication
- Customer service
- Office administration
- Complex Problem-solving
Timeline
Church Secretary/ Office Manager
Our Savior Lutheran Church and School
10.2017 - Current
Insurance Auditor
Chlystek and White
01.2007 - 12.2012
Internal Liason/Customer Service Representative
Heartland Home Health Care, Hospice & IV Infusion
11.2001 - 10.2003
Master of Arts - Licensed Professional Counseling
Concordia University Wisconsin
BBA - Management, Marketing And Finance
Grand Valley State University
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