Sandra Horton
Narberth,PA
Summary
An experienced and motivated Teaching Artist and Customer Service IT professional is in pursuit of new opportunities, utilizing transferable skills to introduce a fresh perspective and make contributions to the organization's goals. The diverse skill set will be brought to the company, readily embracing fresh challenges and prospects. A strong desire for learning exists, and the willingness to develop any practical skills necessary while actively contributing to a dynamic team is evident. In the role of a CRM Product Consultant, experience in client consultation, needs analysis, solution design, product demonstrations, user training, technical support, and documentation is demonstrated. In the capacity of a Teaching Artist, creativity is nurtured in others through curriculum design, delivery of ceramic art lessons, demonstration of techniques, engagement of students, and adaptation of instruction to cater to the requirements of a diverse student base.
Overview
35
35
years of professional experience
Work History
Teaching Artist
Main Line Arts Center
01.2022 - Current
- Teach ceramic arts classes to up to 10 students, from beginners to experts
- Design engaging curriculum in alignment with institution standards
- Deliver informative art lessons and provide live demonstrations of ceramic techniques.
- Maintained daily student records and evaluated student progress.
Finish and Fire Open Studio Monitor
Main Line Arts Center
11.2020 - Current
- Maintain safety protocols and working practices in the ceramic studio
- Offer guidance and consultancy on projects, including glazing techniques
- Monitor studio access, ensuring authorized individuals only
- Manage studio inventory and equipment maintenance.
Manager / Treasurer
Lower Merion Soccer Club
01.2017 - 01.2021
- Coordinate team activities, including games, training, and tournaments
- Serve as the primary communication point for parents
- Manage team budget, collect and track fees, seek endorsements
- Ensure transparency in financial matters.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Child Care Provider
01.2014 - 01.2018
- Foster a supportive environment for children's growth and development
- Provide homework assistance, ensure completion of tasks
- Maintain a safe and secure environment, supervise activities
- Regularly communicate with parents.
Girl Scout Troop Cookie Coordinator
Girl Scouts of America
01.2006 - 01.2011
- Managed inventory and distribution of cookies to troop members
- Oversaw fund collection and secure storage
- Maintained records of cookie-related activities and finances.
Web Designer
University Of Pennsylvania
01.2007 - 01.2009
- Updated department website, adhering to university standards
- Designed visually appealing, user-friendly websites
- Updated staff profiles and research interests
- Designed a research-specific site for the Luquillo Critical Zone Observatory.
- Enhanced functionality and appearance of website and repaired functionality issues.
CRM Product Consultant
Orchard Information Systems Ltd
01.2001 - 08.2004
- Worked in the Product Management Group, interpreting customer and market requirements
- Assisted with second-line support, remote implementation, and QA testing
- Delivered internal and external workshops, provided product knowledge
- Acted as Orchard representative at the CRM User Group, mentoring new employees
- Established long term customer relationships by using effective communication and active listening skills.
Sales Consultant
Orchard Information Systems Ltd
11.1998 - 01.2001
- Managed pre-sales processes, exceeding sales targets
- Handled sales of service management software.
- Achieved a sales revenue of 750K in the first year
Internet Sales Consultant
Onyx Internet Ltd
06.1997 - 05.1998
- Managed tele-sales and fulfillment department
- Streamlined workflow and increased productivity.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Accomplished multiple tasks within established timeframes.
IT Support Analyst
Capita
10.1996 - 06.1997
- Supported computer systems, LANs, and databases
- Enhanced internal system operating procedures
- Supervised system backups and handled mainframe faults.
Environmental Data Profiler
Durham University
07.1996 - 09.1996
- Compiled and monitored environmental data using specialized software.
- Produced monthly reports using advanced Excel spreadsheet functions.
Courseware Developer
Durham University
03.1996 - 07.1996
- Developed Computer-Aided Learning applications.
- Tested programs and databases to identify issues and make necessary modifications.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
Course Work Placement
Durham University
10.1995 - 12.1995
- Designed and developed a learning application for archaeological history.
- Guided transferal of raw material such as photos, drawing, plans and videos of the dig site onto a stimulating media platform.
Internet Sales Consultant
Onyx Internet Middlesbrough
05.1988 - 11.1988
- Managed business accounts, both existing and new
- Supervised tele-sales and marketing initiatives.
- Liaising with existing customers
- Managed all major North East Business Accounts spending fifty percent
Education
Master of Science - Spatial Information Technology
Durham University
Durham, United KingdomErasmus Research Fellowship -
Universita Degli Studi Di Urbino
ItalyBA Honors - German and Italian
Hull University, School of Modern Languages And Cultures
Hull, United KingdomSix Form Centre
Skills
- Teaching and Curriculum Design
- Studio Management
- Team Organization
- Child Care and Development
- Web Design and Development
- CRM Consultation
- Sales and Account Management
- Internet Sales and Business Development
- Fulfillment and Project Management
- IT Support and System Administration
Languages
German
Italian
Timeline
Teaching Artist
Main Line Arts Center
01.2022 - Current
Finish and Fire Open Studio Monitor
Main Line Arts Center
11.2020 - Current
Manager / Treasurer
Lower Merion Soccer Club
01.2017 - 01.2021
Child Care Provider
01.2014 - 01.2018
Web Designer
University Of Pennsylvania
01.2007 - 01.2009
Girl Scout Troop Cookie Coordinator
Girl Scouts of America
01.2006 - 01.2011
CRM Product Consultant
Orchard Information Systems Ltd
01.2001 - 08.2004
Sales Consultant
Orchard Information Systems Ltd
11.1998 - 01.2001
Internet Sales Consultant
Onyx Internet Ltd
06.1997 - 05.1998
IT Support Analyst
Capita
10.1996 - 06.1997
Environmental Data Profiler
Durham University
07.1996 - 09.1996
Courseware Developer
Durham University
03.1996 - 07.1996
Course Work Placement
Durham University
10.1995 - 12.1995
Internet Sales Consultant
Onyx Internet Middlesbrough
05.1988 - 11.1988
Master of Science - Spatial Information Technology
Durham University
Erasmus Research Fellowship -
Universita Degli Studi Di Urbino
BA Honors - German and Italian
Hull University, School of Modern Languages And Cultures
Six Form Centre
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