Summary
Overview
Work History
Skills
Organizations Affiliations
Timeline
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Sandra Horton

Raleigh,NC

Summary

Accomplished, growth minded Sales Leader with proven results. Creative problem solver of business issues through experience. Strong developer of productive customer relationships and highly effective business closing skills. Unique ability to inspire change and create a positive customer and team experience. Skilled Branch Manager with demonstrated success in coordinating team and financial activities.

Overview

23
23
years of professional experience

Work History

Regional Travel Branch Manager

AAA ACG
08.2015 - Current
  • Successfully hired and promoted travel sales specialists within organization
  • 100% Travel Team achieved President’s Club for 2019, 4 agents’ previous year
  • Exceeded annual KPI goals year over year
  • Achieved highest revenue gross sales year over year
  • Mentored new hire managers in region
  • Created and conducted sales training for new agents
  • Developed and lead multiple travel groups that generate 30% of annual branch revenue
  • Conducted multiple consumer presentations
  • Annual P&L budgeting

Area Manager

AAA MISSOURI – ACE
06.2010 - 08.2015
  • Reported directly to Vice President of Travel, Jan Borje
  • Prepare annual budget for branch and monthly forecasting adjustments
  • Conducted annual review for employees
  • Monitored goal achievement with team monthly
  • Managed 6 branch locations – Metairie, Slidell, Baton Rouge, Shreveport, Louisiana – Jackson and South Haven, Mississippi
  • Relocated Slidell branch location to current address
  • Opened new branch South Haven, Mississippi – hired and fully trained staff
  • Remodeled Metairie branch for more efficient customer flow
  • Promoted 8 Domestic Travel Staff to Travel Agent position
  • Developed and implemented many new procedures to Missouri Club
  • Successful branch consumer participation in branch and offsite locations
  • Great relationships with preferred supplier business manager teams
  • Scored high score in leadership survey conducted by staff each year
  • Achieved Goals and awarded increased salary each year at maximum level
  • Participated in partner club panels including Texas and Alabama
  • Conducted training courses and monthly staff meetings in each branch location
  • Support training
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.

Branch Manager

AAA Carolina’s
05.2001 - 06.2010
  • Interviewed, hired, and trained travel agents
  • Achieved and exceeded expected growth raising score card
  • Developed and lead multiple travel groups that generated revenue for the branch
  • Annual P&L budgeting
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Resolved various issues impacting sales management and business operations.
  • Generated financial and operational reports to assist management with business strategy.

Skills

  • Microsoft Office
  • MS Teams
  • Workday
  • Salesforce
  • Public speaking
  • Teambuilding
  • Event planning
  • Group travel
  • Leadership
  • Business development
  • Networking
  • Coaching
  • Training
  • Conflict resolution
  • Business Development Expertise
  • Sales Development
  • Interviewing and Hiring

Organizations Affiliations

  • Board member of Caring in our Lifetime
  • Ambassador Member Grand Strand Optimists Club
  • Board member SKAL - Treasurer

Timeline

Regional Travel Branch Manager

AAA ACG
08.2015 - Current

Area Manager

AAA MISSOURI – ACE
06.2010 - 08.2015

Branch Manager

AAA Carolina’s
05.2001 - 06.2010

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Sandra Horton